New to VINCUE: ACE & VMR Builds Trust and Confidence with Customers

Published On: January 15th, 2024Categories: Events, News & Announcements, TechnologyTags:

New Accelerated Customer Experience (ACE) and VINCUE Market Report (VMR) is designed to build trust and confidence with customers during appraisal

In the dynamic world of automotive sales, trust is the cornerstone of successful transactions. At VINCUE, we understand the importance of transparency and precision in the valuation process. That’s why we’re thrilled to introduce our revolutionary Accelerated Customer Experience (ACE) process and the sophisticated VINCUE Market Report (VMR) output—a dynamic duo designed to not only provide precise vehicle offers but also enhance the customer’s trust in the dealership making those offers.

10 Ways ACE + VMR infuses trust into the appraisal process

1. Customizable Offers for Personalized Trust

ACE empowers dealers to tailor both offers and vehicle presentations with specific details, creating a personalized and transparent experience for the customer while empowering the sales professional. By modernizing offer details, dealers instill trust by showcasing the precision and care taken in determining the vehicle’s value.

2. Integration of Trusted Valuation Sources

ACE allows the integration of book valuations from trusted sources like KBB and JD Power and others. By incorporating industry-standard valuations along with customized value driven insights, dealers not only boost the accuracy of their offers but also signal to customers that the dealership relies on reputable and unbiased information.

3. Complete Vehicle History for Full Transparency

ACE enables the addition of comprehensive vehicle sale history, providing customers with a complete and transparent view of their vehicle’s journey. Trust is built through openness, and a detailed vehicle history contributes to the customer’s confidence in the valuation process.

4. Instant CarFax and AutoCheck Summaries

The VMR includes CarFax and AutoCheck summaries, offering customers valuable insights into their vehicle’s background. This transparency builds trust by ensuring customers are well-informed about any historical events that may impact the vehicle’s value.

5. Incorporation of Thorough Inspection Reports with Optional OBD2 Integration

ACE allows the addition of dealer-performed and/or customer-provided inspection reports. By including detailed inspection reports, dealers demonstrate the thoroughness of their evaluation process, fostering trust in the accuracy of the resulting offer. New to VINCUE is a best in class partnership with VINTEL bringing OBD2 vehicle scanning capabilities incorporated into the inspection, appraisal and ACE processes.

6. Industry Backed Offers for Ultimate Confidence and Flexibility

ACE provides precise offers based on private party sales, sale to the dealership, and trade-in at the dealership and for the first time ever, industry backed offers. Offering dealership professionals a variety of scenarios to enhance trust by showcasing flexibility and a commitment to finding a solution that suits their customers’ individual preferences.

7. Rich Market Data Insights for Informed Decisions

The VMR includes helpful market data with comparable listings when working to acquire a customer’s vehicle by providing the customer a rear view on depreciation over time. Providing customers with rich market insights allows them to make informed decisions, promoting trust by offering a clear understanding of the competitive landscape.

8. Customer Engagement in the Valuation Process

ACE allows customers to actively participate in the sales and valuation process, conducting their own inspections and answering intake questions. This engagement fosters a sense of ownership and trust in the resulting offer, as customers actively contribute to the evaluation of their vehicle.

9. Rule-Based Customization for Controlled Data Sharing

All customization within ACE is rule-based, ensuring that only accurate data is shared with acquisition or sales leads. This rule-based approach provides control over data sharing, reinforcing trust by aligning with the dealership’s strategy and objectives.

10. Everything you need all in one place

What more can we say?

Conclusion: Build Trust with your Customers, one Appraisal at a Time

In the realm of automotive sales, trust is the currency that drives successful transactions. The ACE process and VMR output from VINCUE are not just tools; they are powerful instruments for building trust. By infusing transparency, personalization, and customer engagement into the valuation process, dealerships using ACE and VMR create an environment where trust flourishes. Explore the possibilities with VINCUE—where innovation meets the art of building trust, one valuation at a time.

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Get a demo of this feature and all our latest product releases live at  VINCUE Booth 4241W for NADA Show 2024 in Las Vegas, NV.

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