Resources
VINCUE FAQs
If you want to learn more about VINCUE but you’re not quite ready to schedule a test drive, check out our most common VINCUE FAQs, asked and answered from dealers just like you.
About VINCUE
You know that moment when a single spark ignites an unstoppable blaze? In business, that’s called an inflection point — and we’ve just hit ours.
We’re VINCUE, a founder-led automotive tech SaaS company based in Kansas City, and we’re redefining the industry. After years of refining our vision and perfecting product-market fit, we’ve entered a phase of rapid growth and extraordinary opportunity.
We’re big enough to attract game-changing partnerships, yet still small enough to reject bureaucracy and corporate fluff. Our culture is built on authenticity, momentum, and a shared belief in doing meaningful work — together.
If you’re looking for a true rocket ship — one that values empowered teams, thrives on fun, and puts people first — we’d love to connect. Let’s talk and explore if there’s a mutual fit. Because at VINCUE, you won’t just find a job — you’ll find a team, a mission, and a place to thrive.
About the Performance Management Team
The VINCUE Performance Manager is not a traditional account manager or support role. This position is designed as a strategic operator and trusted advisor, whose primary mandate is to drive dealership performance, ensure deep operational adoption, and protect long-term client retention.
Performance Managers function as an extension of the dealership’s leadership team—owning outcomes, diagnosing risk, and translating data into disciplined execution. Success in this role requires credibility with General Managers and Dealer Principals, fluency in dealership operations, and the ability to lead change in high-pressure environments.
This is a senior, high-impact role for individuals who have lived dealership life, understand the realities of variable operations, and want to influence results at scale.
What we’re looking for
The Right Mindset
The most successful Performance Managers share this distinct operating philosophy. This mindset
is foundational and non-negotiable.
- Radical Ownership. You take personal responsibility for client performance and outcomes, regardless of formal authority. Dealer KPIs feel personal.
- Proactive Performance Management. You identify engagement, execution, and performance risks early—before they escalate into churn or crisis.
- Consultative Partnership. You influence with data, not opinions. You guide leaders to the right conclusions rather than prescribing from the sidelines.
- Motivation for Impact. You are energized by solving complex operational problems and scaling success across a portfolio of dealers.
The Required Experience & Experience
This role demands authentic dealership operational experience. Ideal candidates will demonstrate the below. Without this credibility, influence is impossible.
- Direct partnership with a General Manager or Dealer Principal to drive performance
- Hands-on influence or leadership across variable operations (Sales, Used Cars, Inventory, BDC, Internet)
- Active participation in dealership operating rhythms:
- Daily sales meetings
- Weekly inventory reviews
- KPI-driven performance discussions
- Proven ability to balance short-term performance pressure with long-term process improvement
What you’ll do
Data-Driven Performance & Accountability
- Translate high-level KPIs into actionable behaviors for managers and frontline teams
- Use data as a coaching and accountability tool to drive execution and adoption
- Track progress over time to ensure performance gains are sustained, not temporary
Inventory & Merchandising Leadership
- Guide disciplined inventory lifecycle management, aging control, and turn optimization
- Coach buy, price, and sell decisions at the individual vehicle level
- Leverage core KPIs including days supply, turn rate, gross per unit, and market pricing
- Ensure digital merchandising accuracy and feed health across all platforms
Change Management & Adoption
- Lead process and technology adoption in high-resistance dealership environments
- Align leadership, department managers, and users to drive behavioral change
- Deliver hands-on coaching and training tailored to experience level
- Hold teams accountable through influence, not authority
Executive Communication & Relationship Management
- Communicate complex data and recommendations with clarity to senior leaders
- Confidently lead difficult performance conversations focused on solutions, not blame
- Recover at-risk accounts through structured diagnosis, re-engagement, and value delivery
- Establish yourself as a trusted advisor whose input is actively sought
What Success Looks Like
- Dealers execute, not just agree
- Inventory health improves and stays improved
- Engagement remains consistent and proactive
- Performance conversations are data-driven and action-oriented
- VINCUE is viewed as a strategic partner—not a vendor
What we offer
- The opportunity to influence real dealership outcomes at scale
- A performance-driven culture that values ownership and credibility
- Competitive compensation and benefits
- Autonomy, trust, and clear expectations
- A leadership team that values operators and builders
Ready to join us?
If you are a former or current dealership operator, General Manager, Director, or senior-level Performance Manager who thrives on accountability, believes data must drive behavior, and has a proven track record of leading teams to sustained results, we want to hear from you.
This role is built for leaders who understand dealership pressure firsthand, can influence without authority, and are motivated by helping dealers execute—not just strategize.
About VINCUE
You know that moment when a single spark ignites an unstoppable blaze? In business, that’s called an inflection point — and we’ve just hit ours.
We’re VINCUE, a founder-led automotive tech SaaS company based in Kansas City, and we’re redefining the industry. After years of refining our vision and perfecting product-market fit, we’ve entered a phase of rapid growth and extraordinary opportunity.
We’re big enough to attract game-changing partnerships, yet still small enough to reject bureaucracy and corporate fluff. Our culture is built on authenticity, momentum, and a shared belief in doing meaningful work — together.
If you’re looking for a true rocket ship — one that values empowered teams, thrives on fun, and puts people first — we’d love to connect. Let’s talk and explore if there’s a mutual fit. Because at VINCUE, you won’t just find a job — you’ll find a team, a mission, and a place to thrive.
About the Performance Management Team
The Performance Management team is responsible for helping VINCUE dealers constantly strive for improved performance with VINCUE technology by reinforcing software, strategy, and process best practices. The Performance Management team is the front line of dealer experience and engagement and is responsible for advocating for both VINCUE and the dealer.
The Performance Management team operates as a team at all times, constantly supporting each other and striving to share new lessons learned, best practices, and celebrating wins. Performance Managers regularly meet within their teams, as a department, and with their direct supervisors to address and resolve issues, find opportunities for improvement in both technology and process, and learn new ways of providing exceptional performance management to VINCUE dealers.
The Performance Management team is managed directly by Directors of Performance Management, who report directly to the Chief Operating Officer.
Primary Responsibilities
Each Performance Manager is assigned a portfolio of dealers and is responsible for the proactive account and performance management of each dealer. The Performance Manager will work with each dealer to understand, identity, and track their unique needs and goals, and identity opportunities for improvement and solutions to challenges. They will evaluate and adapt new strategies to keep up with the needs of the business and the ever-changing conditions of the retail automotive industry.
The Performance Manager is primarily responsible for the success and retention of VINCUE dealers through the optimization of VINCUE software solutions and dealer processes. The Performance Manager will spend the majority of their time partnering with current clients by providing ongoing analytics, consultation, and support in order to maximize the dealer’s return on investment.
- Build and grow long-term, trusting relationships with a range of contacts at assigned dealerships (buyer/signer, implementer, stakeholder, etc.), including the highest level in each organization (e.g., General Manager).
- Consult with clients to maintain up-to-date understanding of their business needs, goals, and objectives.
- Ability to articulate, communicate, and advocate for the full suite of VINCUE products.
- Monitor and analyze product performance and client business and performance trends to determine adjustments needed to optimize product utilization (according to the client’s business goals/objectives).
- Interpret VINCUE reporting and analytics to explain product performance, optimization issues, and best practices to the customer in the context of their business goals and market
- Train customers to use core VINCUE Software products; involve Product Specialists and other business unit specialists for advanced product training when needed.
- Compile and share relevant reports or documentation related to the customers’ business and performance of VINCUE products as it relates to their business for the benefit of customers and sales and business development leadership.
- Contribute to strategic account planning, identifying opportunities and risks for each account.
- Effectively manage the progress and results of clients assigned and work with sales leadership to contribute and manage actions according to account strategy.
- Within any established parameters, determine the right frequency to meet with all assigned clients based on account plan(s), each client’s individual needs, as well as prioritization across all clients.
- Participate in the exchange of best practices across the team.
- Continuously learn and incorporate new and changing product offerings.
- Communicate with client contacts via text, phone, email, verbal, and presentation tailoring communications based on customer’s individual style and preference.
- Prepare and conduct effective presentations and training sessions.
- Budget time spent on each client: preparation, visit, follow-up, as pertains to customer’s needs and expectations.
Skills & Qualifications
This position is considered a Subject Matter Expert (SME) for both VINCUE technology and retail automotive inventory management. Successful candidates will have extensive experience in the retail automotive industry, either in the dealership and/or with a vendor providing inventory acquisition, management, or retail solutions.
- Maintain professional written, verbal and presentation communication.
- Budget time to plan activities for each week: schedule visits to customers, conduct research, enter account records in CRM, etc.
- Understands and exemplifies characteristics for world class account retention and client satisfaction
- 5+ years management experience in retail automotive
- Ability to work with all dealership stakeholders from Owner, Regional Management to department heads and dealership staff
- Highly Motivated self starter able to work remote and and manage a client load of 70-80 accounts
- Ability to travel 20-25% of the time but may vary
- Has a good understanding of automotive technology and how data flow
About VINCUE
VINCUE isn’t your typical small startup and we’re definitely not the slow-moving wheels of corporate bureaucracy. We sit in the sweet spot: high-growth, well-capitalized, and purpose-built for scale.
We are the fastest-growing supply chain innovators in the $750B automotive industry. Backed by seasoned industry operators with a proven track record of building and exiting successful automotive technology companies, we combine startup speed with executive-level experience. After closing our Series B funding in 2024, our revenue trajectory accelerated significantly and we’re building the infrastructure, leadership, and team depth to match it.
This isn’t growth for growth’s sake. It’s intentional. Strategic. Sustainable.
Our customer base continues to expand across franchise and independent dealer groups nationwide. Retention is strong. Product adoption is deepening. Integrations are strengthening. And our roadmap is built around long-term market leadership, not short-term hype.
We move fast, but we’re not reckless.
We think big, but we execute with discipline.
We expect our people to do the same.
If you have a #GAMEON mentality and want to help reshape how dealerships manage inventory, acquisition, pricing, and retail strategy while building your career inside a company that has both momentum and staying power, this is where you belong.
About the team
The BDA team is crucial to VINCUE’s ongoing and consistent market presence. BDAs drive proactive outreach to prospective dealerships through:
- Cold outbound prospecting
- Warm follow-up with previously engaged dealers
- Coordinated outreach aligned with marketing campaigns
- Event-driven momentum (NADA, partnerships, webinars, etc.)
In coordination with outbound campaigns, events, and strategic partnerships, BDAs ensure VINCUE remains top of mind across the automotive industry—converting awareness and interest into qualified opportunities, pipeline, deals, and wins.
- BDAs are responsible for communicating VINCUE’s value clearly.
- BDAs must identify real operational pain.
- BDAs must confirm authority and timeline.
- BDAs are expected to generate true Sales-accepted SQLs, not just booked meetings.
What We’re looking for
- Competitive, self-driven professionals
- Strong communicators who can uncover real business pain
- Coachable learners who adapt quickly
- CRM-disciplined operators
- Confident objection handlers
- Professionals who can balance autonomy with team collaboration
If you understand that outbound is both science and skill and that qualification discipline separates amateurs from professionals you’ll thrive here.
What You’ll DO
As a Business Development Advisor, you will:
- Own top-of-funnel strategy execution across North America
- Conduct disciplined discovery conversations
- Qualify against VINCUE’s ICP and SQL criteria
- Create Sales-accepted SQLs that convert
- Maintain accurate CRM hygiene and detailed notes
- Collaborate closely with Regional Sales Managers on clean handoffs
Activity Expectations:
- 80 activities per day (primarily outbound calls)
- Targeted outreach aligned to curated dealer lists
- SQL creation aligned to monthly goals
- Quality > quantity
Performance Philosophy
You are measured on:
- Sales-accepted SQLs
- Qualification accuracy
- Pipeline quality
- Contribution to revenue
Not meetings booked.
Quality protects close rate.
Close rate protects revenue.
Revenue protects growth.
Career Path
The BDA role isn’t just a job — it’s the launchpad to Sales Management.
With at least one year of consistent commitment and performance as a BDA, you position yourself for a clear promotion path to Sales Manager (SM). The BDA role builds the exact skills required to succeed at the next level: pipeline creation, opportunity qualification, objection handling, CRM discipline, and revenue accountability.
By starting as a BDA, you gain:
- An in-depth understanding of our industry and VINCUE offerings
- A deep understanding of our sales process from the ground up
- Real experience generating and converting high-value opportunities
- Exposure to messaging, positioning, and competitive strategy
- Credibility with the team by mastering the fundamentals first
That foundation creates momentum.
When you step into the Sales Manager role after at least a year of strong performance, you’re not learning sales leadership from theory, you’ve lived it. You understand what it takes to hit quota because you’ve done it. You know how to coach BDAs because you’ve been in their seat. And you move into sales with earned authority.
The path is clear: commit for at least one year, master the BDA role, build momentum, and earn the promotion to Sales Manager.
What we offer
- We challenge the status quo in automotive retail
- We build technology that unifies inventory lifecycle management
- We reward performance and execution
- We promote from within but based on sustained results
- We operate in a fast-paced, high-accountability environment
If you’re ready to build pipeline the right way, generate real SQLs, and elevate your sales skillset in a high-growth SaaS company, let’s talk.
About VINCUE
You know that moment when a single spark ignites an unstoppable blaze? In business, that’s called an inflection point — and we’ve just hit ours.
We’re VINCUE, a founder-led automotive tech SaaS company based in Kansas City, and we’re redefining the industry. After years of refining our vision and perfecting product-market fit, we’ve entered a phase of rapid growth and extraordinary opportunity.
We’re big enough to attract game-changing partnerships, yet still small enough to reject bureaucracy and corporate fluff. Our culture is built on authenticity, momentum, and a shared belief in doing meaningful work — together.
If you’re looking for a true rocket ship — one that values empowered teams, thrives on fun, and puts people first — we’d love to connect. Let’s talk and explore if there’s a mutual fit. Because at VINCUE, you won’t just find a job — you’ll find a team, a mission, and a place to thrive.
About the team
Join a team where trust and caring aren’t just values. That is how we operate every day, and you genuinely matter. Your opinions are respected and you’ll have the autonomy to make a meaningful impact — all while knowing you have unwavering support when you need it from a very strong leadership team.
We’ve built something special: a stable, high-performing team that collaborates seamlessly across the entire organization, giving you visibility and influence that extends far beyond typical role boundaries. You’ll be part of a tight-knit group that celebrates each other’s wins, navigates challenges together, and creates space for everyone to grow — both professionally and as leaders. This isn’t a position where you’ll feel siloed or stuck; it’s an opportunity to contribute at the highest levels while being surrounded by competent, caring colleagues.
If you’re looking for a place where exceptional teamwork meets real growth potential, this is it.
About This Role
The Onboarding Specialist serves as the primary point of contact for new customers, guiding them through setup, configuration, and go-live with meticulous attention to detail and a proactive approach to anticipating needs.
This role requires exceptional people skills and an extraordinary positive attitude to build trust and rapport with customers and colleagues, while taking strong ownership of the entire onboarding journey from kickoff to successful go-live.
The ideal teammate thrives in a fast-paced commercial SaaS environment, demonstrates accountability for customer outcomes, and is proficient with modern project management, task tracking, scheduling, and collaboration tools to coordinate seamlessly across cross-functional teams.
What We’re looking for
The Right Mindset:
- You bring a positive, can-do attitude and take pride in being reliable and easy to work with
- You are curious, adaptable, and willing to learn — experience matters, but a growth mindset and a can-do attitude of ownership and accountability matter more
- You care deeply about your team and our customers
- You care about getting things right — details matter to you
- You’re comfortable operating in a fast-moving environment without a lot of handholding
- You take ownership of problems and see them through to resolution
The Experience:
- A 4-year college degree with no post-college work experience, or 2–7 years of related work experience
- Proven capability effectively using a variety of standard project management, organization, and communication technology tools
- Proven interpersonal communication and relationship management competency
The Approach:
- Organized, methodical, punctual, and reliable
- Able to communicate very effectively with customers, partners, and internal teams
- Comfortable supporting leadership while independently owning day-to-day execution
What You’ll DO
Customer Onboarding Management
- Serve as the primary point of contact for new customers from contract signature
through successful go-live - Lead kickoff calls to establish expectations, timelines, and success criteria with
customer stakeholder - Guide customers through platform setup, configuration, and initial data migration with
clear communication and documentation - Conduct product training sessions tailored to customer workflows and user role
- Coordinate go-live activities and provide hands-on support during the transition to
ensure smooth adoption
Project Coordination and Planning
- Develop and maintain detailed onboarding project plans with clear milestones, tasks,
and deadlines - Proactively identify potential roadblocks or delays and develop mitigation strategies
- Track progress against timelines and communicate status updates to customers and internal stakeholders
- Manage multiple onboarding projects simultaneously while maintaining high attention to detail
- Utilize project management and collaboration tools to organize tasks, documentation, and cross-functional communication
Cross-Functional Collaboration
- Partner with Sales, Customer Success, Product, Engineering, and Support teams to
ensure seamless customer handoffs - Escalate technical issues or feature requests to appropriate teams with clear
documentation and context - Gather customer feedback during onboarding and share insights with Product and
Engineering teams - Coordinate with Support team on knowledge base articles and common setup
questions - Facilitate internal alignment meetings to address customer-specific requirements or
challenges
Customer Relationship and Advocacy
- Build strong, trust-based relationships with customers through responsive
communication and follow-through - Demonstrate empathy and patience while guiding customers through technical setup
and change management - Proactively check in with customers to address questions, concerns, or confusion
before they become issues - Set realistic expectations and manage scope to ensure successful outcomes
- Celebrate customer wins and milestones to reinforce positive momentum
Documentation and Process Improvement
- Maintain accurate customer onboarding records, notes, and completion status in CRM
systems - Document customer-specific configurations, customizations, and setup decisions for
future reference - Create and update onboarding resources, templates, and best practices based on
learnings - Identify opportunities to streamline onboarding processes and improve time-to-value for customers
- Contribute to team knowledge sharing and continuous improvement initiatives
Quality Assurance and Accountability
- Take ownership of customer satisfaction during the onboarding phase with a
commitment to excellence - Ensure all setup and configuration work meets quality standards and customer
requirements - Conduct post-implementation reviews to assess onboarding effectiveness and gather
customer feedback - Monitor customer health signals and engagement during onboarding to identify at-risk accounts
- Maintain high standards for responsiveness, professionalism, and customer
communication
What we offer
- A visible, high-impact role working directly with company leadership
- A caring, authentic, energetic, and fun organizational culture
- Competitive compensation and benefits
- A collaborative environment that values accountability and results
- The opportunity to grow with a rapidly growing and scaling SaaS business
Revenue Operations Manager opportunities available exclusively in Kansas City, MO — full-time roles only.
About VINCUE
You know that moment when a single spark ignites an unstoppable blaze? In business, that’s called an inflection point — and we’ve just hit ours.
We’re VINCUE, a founder-led automotive tech SaaS company based in Kansas City, and we’re redefining the industry. After years of refining our vision and perfecting product-market fit, we’ve entered a phase of rapid growth and extraordinary opportunity.
We’re big enough to attract game-changing partnerships, yet still small enough to reject bureaucracy and corporate fluff. Our culture is built on authenticity, momentum, and a shared belief in doing meaningful work — together.
If you’re looking for a true rocket ship — one that values empowered teams, thrives on fun, and puts people first — we’d love to connect. Let’s talk and explore if there’s a mutual fit. Because at VINCUE, you won’t just find a job — you’ll find a team, a mission, and a place to thrive.
About This Role
VINCUE is looking for a Revenue Operations Manager to own and optimize systems, processes, communication, and relationships that power our Revenue machine.
This role will work cross-functionally across Sales, Marketing, Operations, and Dealer Services teams to drive operational efficiency and excellence, including data quality, pipeline health and nurturing, and a seamless hand-off between sales and onboarding.
This role will report formally to the Chief Marketing Officer and will be part of the marketing organization. The Revenue Operations Manager will be the connective tissue between our revenue teams, dealer services teams, and our dealers.
What You’ll do
Sales Operations
- Support day-to-day CRM management and data quality, ensuring accuracy of deals, proposals, and quotes, and encouraging consistency on the sales team.
- Support pipeline management, forecasting, and sales reporting for Executive Leadership Team.
- Assist sales reps with quote preparation, deal structuring, approvals, and dealer processing.
- Define and optimize sales processes and stage definition to improve conversion and velocity.
- Support sales enablement initiatives, including playbooks, templates, and onboarding for new sales reps.
- Ensure accurate tracking and attribution of marketing generated leads and opportunities.
- Maintain and optimize marketing automation systems (HubSpot) and integration of sales tools.
- Support lead scoring, segmentation, and lifecycle management.
- Ensure a smooth flow of qualified leads from marketing to Sales with feedback loops in place.
Customer Handoff & Onboarding Support
- Own and optimize the process of transitioning closed-won deals to the onboarding team.
- Draft and coordinate initial customer communications, requirements, and kickoff scheduling.
- Ensure successful completion of onboarding documents by dealers.
- Support finance and operations in successful first payment after sale.
- Schedule strategy.
Required
- 1-3 years of experience in Revenue Operations, Sales Operations, or Marketing Operations in B2B SaaS or high-growth environment.
- Hands-on experience with HubSpot or comparable CRM systems.
- Strong analytical mindset with the ability to build and interpret reports and dashboards.
- Process-driven and detail-oriented with excellent project management skills.
- Effective communicator who can work across teams and functions.
Mobile Application Developer opportunities available exclusively in Kansas City, MO — full-time roles only.
About VINCUE
You know that moment when a single spark ignites an unstoppable blaze? In business, that’s called an inflection point — and we’ve just hit ours.
We’re VINCUE, a founder-led automotive tech SaaS company based in Kansas City, and we’re redefining the industry. After years of refining our vision and perfecting product-market fit, we’ve entered a phase of rapid growth and extraordinary opportunity.
We’re big enough to attract game-changing partnerships, yet still small enough to reject bureaucracy and corporate fluff. Our culture is built on authenticity, momentum, and a shared belief in doing meaningful work — together.
If you’re looking for a true rocket ship — one that values empowered teams, thrives on fun, and puts people first — we’d love to connect. Let’s talk and explore if there’s a mutual fit. Because at VINCUE, you won’t just find a job — you’ll find a team, a mission, and a place to thrive.
About This Role
We’re looking for passionate software developers who want to be more than just another developer. We seek people who want to be a product developer and an integral part of the solution. You’ll join a team that’s building exceptional B2B software that our customers rely on every day
About The Product & Development Team
VINCUE’s Product & Development Team is a fast-moving, high-impact group of engineers, product thinkers, and problem-solvers who thrive on building real solutions for real users. We work hard and play hard, balancing intense focus and drive with a culture that celebrates creativity, camaraderie, and wins of every size.
We’re scrappy by design. We do more with less, lean into constraints, and build with purpose. Our team members are trusted with autonomy and ownership from day one because we believe the best people don’t need to be micromanaged; they just need the right direction and support. Our team enjoys solving messy problems, loves building things that matter, and prefers action over endless meetings.
What we are looking for
The Right Mindset:
- You care deeply about user experience and usability—not just making features work, but making them work beautifully for real people.
- You’re passionate about what you’re building, not just the technologies you’re using to build it.
- You want to be part of something meaningful and see your work make a real impact.
The Experience:
- Extensive experience building world-class, customer-facing, commercial B2B software solutions.
- Strong background in developing scalable, reliable applications that businesses depend on.
- Proven track record of shipping software that users actually love to use.
The Approach:
- You are technology-agnostic and willing to learn—you choose the right tool for the job rather than falling in love with any particular stack.
- You think about the end user first and the implementation second.
- You understand that great software is about solving real problems, not showcasing technical process.
What You’ll do
- Architect and build software solutions that directly impact our customer’s success.
- Collaborate closely with product and design teams to create intuitive, powerful user experiences.
- Take ownership of features from conception through deployment and beyond.
- Contribute to technical decisions that shape the future and scalability of our platform.
Full Stack Developer opportunities available exclusively in Kansas City, MO — full-time roles only.
About VINCUE
You know that moment when a single spark ignites an unstoppable blaze? In business, that’s called an inflection point — and we’ve just hit ours.
We’re VINCUE, a founder-led automotive tech SaaS company based in Kansas City, and we’re redefining the industry. After years of refining our vision and perfecting product-market fit, we’ve entered a phase of rapid growth and extraordinary opportunity.
We’re big enough to attract game-changing partnerships, yet still small enough to reject bureaucracy and corporate fluff. Our culture is built on authenticity, momentum, and a shared belief in doing meaningful work — together.
If you’re looking for a true rocket ship — one that values empowered teams, thrives on fun, and puts people first — we’d love to connect. Let’s talk and explore if there’s a mutual fit. Because at VINCUE, you won’t just find a job — you’ll find a team, a mission, and a place to thrive.
About This Role
We’re looking for passionate software developers who want to be more than just another developer. We seek people who want to be a product developer and an integral part of the solution. You’ll join a team that’s building exceptional B2B software that our customers rely on every day
About The Product & Development Team
VINCUE’s Product & Development Team is a fast-moving, high-impact group of engineers, product thinkers, and problem-solvers who thrive on building real solutions for real users. We work hard and play hard, balancing intense focus and drive with a culture that celebrates creativity, camaraderie, and wins of every size.
We’re scrappy by design. We do more with less, lean into constraints, and build with purpose. Our team members are trusted with autonomy and ownership from day one because we believe the best people don’t need to be micromanaged; they just need the right direction and support. Our team enjoys solving messy problems, loves building things that matter, and prefers action over endless meetings.
What we are looking for
The Right Mindset:
- You care deeply about user experience and usability—not just making features work, but making them work beautifully for real people.
- You’re passionate about what you’re building, not just the technologies you’re using to build it.
- You want to be part of something meaningful and see your work make a real impact.
The Experience:
- Extensive experience building world-class, customer-facing, commercial B2B software solutions.
- Strong background in developing scalable, reliable applications that businesses depend on.
- Proven track record of shipping software that users actually love to use.
The Approach:
- You are technology-agnostic and willing to learn—you choose the right tool for the job rather than falling in love with any particular stack.
- You think about the end user first and the implementation second.
- You understand that great software is about solving real problems, not showcasing technical process.
What You’ll do
- Architect and build software solutions that directly impact our customer’s success.
- Collaborate closely with product and design teams to create intuitive, powerful user experiences.
- Take ownership of features from conception through deployment and beyond.
- Contribute to technical decisions that shape the future and scalability of our platform.
About VINCUE
You know that moment when a single spark ignites an unstoppable blaze? In business, that’s called an inflection point — and we’ve just hit ours.
We’re VINCUE, a founder-led automotive tech SaaS company based in Kansas City, and we’re redefining the industry. After years of refining our vision and perfecting product-market fit, we’ve entered a phase of rapid growth and extraordinary opportunity.
We’re big enough to attract game-changing partnerships, yet still small enough to reject bureaucracy and corporate fluff. Our culture is built on authenticity, momentum, and a shared belief in doing meaningful work — together.
If you’re looking for a true rocket ship — one that values empowered teams, thrives on fun, and puts people first — we’d love to connect. Let’s talk and explore if there’s a mutual fit. Because at VINCUE, you won’t just find a job — you’ll find a team, a mission, and a place to thrive.
Position summary
The Technical Support Specialist provides essential technical assistance and support to users regarding VINCUE software. This role involves troubleshooting issues, responding to queries, and maintaining optimal system performance to ensure seamless operations for all users
What You’ll Do:
- Provide first-line technical support via phone, email, chat, addressing user inquiries and resolving technical issues promptly and efficiently.
- Diagnose and troubleshoot software issues.
- Escalate complex technical issues to higher-level support or development teams or appropriate specialists when necessary, ensuring proper documentation and follow-up.
- Document all support interactions, including problems encountered, steps taken for resolution, and resolutions achieved, in the help desk ticketing system.
- Guide users through problem-solving steps, providing clear and concise instructions.
- Monitor system performance and identify potential issues or areas for improvement.
- Assist with user account management, including creation, modification, and deletion of accounts.
- Participate in IT projects as needed, such as system upgrades, software deployments, and hardware refreshes.
- Adhere to IT policies, procedures, and security best practices.
Working Conditions:
- Typically office environment, 8 hour shifts set by Team Lead and Director to meet the need of clients.
- May require occasional evening or weekend work to address urgent issues or perform system maintenance.
Why You’ll Love Working Here:
- Work on impactful products that are actively changing how cars are bought and sold
- Join a fast-growing company with a startup spirit and serious industry traction
- Collaborate with smart, driven teammates who take pride in their craft
- Flexible work environment with competitive compensation and benefits
- Be part of something big: helping dealers modernize and compete in a digital-first world
Skills & Qualifications
Required:
- Associate’s degree preferred in Computer Science, or a related field, or equivalent practical experience.
- 1-3 years of experience in a technical support role, help desk, or similar IT position.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Proficiency in troubleshooting internal software applications and Chrome extensions.
- Familiarity with common software applications (Microsoft Office Suite, web browsers,
email clients) - Basic understanding of network concepts (TCP/IP, LAN/WAN, Wi-Fi)
- Excellent problem-solving, multitasking and analytical skills.
- Strong communication and interpersonal skills, with the ability to explain technical
concepts to non-technical users. - Customer-focused approach with a patient and empathetic demeanor.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with help desk ticketing systems (e.g., Hubspot, Zendesk, ServiceNow, Jira
Service Desk) - Previous experience with supporting software specifically for the auto industry or similar
industries (DMS, IMS, Automotive Websites, etc.
Preferred:
- Experience with remote support tools.
- Experience supporting mobile and desktop applications
- Experience creating and maintaining technical documentation.
Our Ledger-ndary Accounting Team is here to help! Get in touch through our Contact VINCUE page.
Don’t panic, it’s a real simple fix. You can click on “Forgot Password” on your login screen at pro.vincue.com, or you contact support for more help.
VINCUE typically releases new software at least once a month, including new features, enhancements, and bug fixes. On top of that, over half of each release is dedicated to dealer-requested updates!
Any updates related to your licensed solutions (i.e. Inventory Core v. VBC) are released to you for no additional charge. That means if we release a new feature related to Appraisals – and you have Market Pricing & Appraisal – you have full access to that feature included in your current price. If we release a new acquisition feature and you have VBC, that will be available to you immediately.
That’s our commitment to you, #ByDealersForDealers.
VINCUE is a modern and intuitive platform, and we’re constantly improving our user experience and dealer services, including Onboarding, Training, Performance Management, and Support. Most dealers are able to adopt and transition to VINCUE successfully within the first month of Onboarding.
That said, migrating away from any legacy system to a new system does pose challenges to existing team members and processes. We expect our dealers to work with us to make sure they are setting their entire dealership up for success with VINCUE.
VINCUE was built by dealers for dealers. No faceless conglomerate here, our company was formed by a small group of automotive industry guys and software nerds wanting to build a better inventory operations platform.
It’s still that same team (with some new friendly faces) that’s working to bring you the best possible technology today. Visit our About VINCUE more about our history, information, and some of the folks behind VINCUE.
VINCUE delivers a premium product without the premium price tag. This is mainly due to the fact that VINCUE combines what has traditionally been multiple different software products into a singe platform. As a result, dealers who switch to our all-in-one platform regularly see their monthly software bills cut by 30-60%.
Since every dealership is different, we’ll want to connect with you to learn more about the unique challenges your operation faces. Our team will then deliver a customized solution that best fits your needs.
Our Dealers Can’t Stay Quiet on Google
VINCUE boasts an exceptional team and an outstanding platform. Our performance manager, Bryan Ball, is truly remarkable and incredibly patient. In over a decade of working with automotive vendors, I’ve never encountered a performance manager as dedicated and hardworking as Bryan and his team. Their efforts have significantly enhanced our business efficiency and success.
Stephanie Jacobs
Internet Director
Berge Toyota
Mesa, AZ
New to the VINCUE family, and I’m very impressed with the immediate support provided by the team. Charlie Basham has been a key factor in getting the dealership started on a great path with the VINCUE system. He has been very responsive to my questions and has made sure I can navigate the key reports and understand the process used. Cheyenne Currier has also been very responsive with merchandising uploads needed by the dealership. I look forward to working with the VINCUE Team in the future.
Lynn Burns
Used Car Manager
Sierra Toyota
Sierra Vista, AZ
I use VINCUE on a daily basis and cannot imagine using any other platform. It’s user friendly with it’s drop down menu and search bar at the top of the page. So much so that I haven’t had the need to use live rep assistance as of yet.
John Medina
Product Specialist
Route 22 Honda
Bram Automotive Group
Hillside, NJ
