Frequently Asked Questions about VINCUE2025-05-07T15:27:10-06:00
Resources

VINCUE FAQs

If you want to learn more about VINCUE but you’re not quite ready to schedule a test drive, check out our most common VINCUE FAQs, asked and answered from dealers just like you.

Work at VINCUE: Revenue Operations Manager2025-08-17T15:41:47-06:00

Revenue Operations Manager opportunities available exclusively in Kansas City, MO — full-time roles only.

About VINCUE

You know that moment when a single spark ignites an unstoppable blaze? In business, that’s called an inflection point — and we’ve just hit ours.

We’re VINCUE, a founder-led automotive tech SaaS company based in Kansas City, and we’re redefining the industry. After years of refining our vision and perfecting product-market fit, we’ve entered a phase of rapid growth and extraordinary opportunity.

We’re big enough to attract game-changing partnerships, yet still small enough to reject bureaucracy and corporate fluff. Our culture is built on authenticity, momentum, and a shared belief in doing meaningful work — together.

If you’re looking for a true rocket ship — one that values empowered teams, thrives on fun, and puts people first — we’d love to connect. Let’s talk and explore if there’s a mutual fit. Because at VINCUE, you won’t just find a job — you’ll find a team, a mission, and a place to thrive.

About This Role

VINCUE is looking for a Revenue Operations Manager to own and optimize systems, processes, communication, and relationships that power our Revenue machine.

This role will work cross-functionally across Sales, Marketing, Operations, and Dealer Services teams to drive operational efficiency and excellence, including data quality, pipeline health and nurturing, and a seamless hand-off between sales and onboarding.

This role will report formally to the Chief Marketing Officer and will be part of the marketing organization. The Revenue Operations Manager will be the connective tissue between our revenue teams, dealer services teams, and our dealers.

What You’ll do

Sales Operations

  • Support day-to-day CRM management and data quality, ensuring accuracy of deals, proposals, and quotes, and encouraging consistency on the sales team.
  • Support pipeline management, forecasting, and sales reporting for Executive Leadership Team.
  • Assist sales reps with quote preparation, deal structuring, approvals, and dealer processing.
  • Define and optimize sales processes and stage definition to improve conversion and velocity.
  • Support sales enablement initiatives, including playbooks, templates, and onboarding for new sales reps.
  • Ensure accurate tracking and attribution of marketing generated leads and opportunities.
  • Maintain and optimize marketing automation systems (HubSpot) and integration of sales tools.
  • Support lead scoring, segmentation, and lifecycle management.
  • Ensure a smooth flow of qualified leads from marketing to Sales with feedback loops in place.

Customer Handoff & Onboarding Support

  • Own and optimize the process of transitioning closed-won deals to the onboarding team.
  • Draft and coordinate initial customer communications, requirements, and kickoff scheduling.
  • Ensure successful completion of onboarding documents by dealers.
  • Support finance and operations in successful first payment after sale.
  • Schedule strategy.
Required
  • 1-3 years of experience in Revenue Operations, Sales Operations, or Marketing Operations in B2B SaaS or high-growth environment.
  • Hands-on experience with HubSpot or comparable CRM systems.
  • Strong analytical mindset with the ability to build and interrupt reports and dashboards.
  • Process-driven and detail-oriented with excellent project management skills.
  • Effective communicator who can work across teams and functions.
Work at VINCUE: Mobile Application Developer2025-08-11T13:05:24-06:00

Mobile Application Developer opportunities available exclusively in Kansas City, MO — full-time roles only.

About VINCUE

You know that moment when a single spark ignites an unstoppable blaze? In business, that’s called an inflection point — and we’ve just hit ours.

We’re VINCUE, a founder-led automotive tech SaaS company based in Kansas City, and we’re redefining the industry. After years of refining our vision and perfecting product-market fit, we’ve entered a phase of rapid growth and extraordinary opportunity.

We’re big enough to attract game-changing partnerships, yet still small enough to reject bureaucracy and corporate fluff. Our culture is built on authenticity, momentum, and a shared belief in doing meaningful work — together.

If you’re looking for a true rocket ship — one that values empowered teams, thrives on fun, and puts people first — we’d love to connect. Let’s talk and explore if there’s a mutual fit. Because at VINCUE, you won’t just find a job — you’ll find a team, a mission, and a place to thrive.

About This Role

We’re looking for passionate software developers who want to be more than just another developer. We seek people who want to be a product developer and an integral part of the solution. You’ll join a team that’s building exceptional B2B software that our customers rely on every day

About The Product & Development Team

VINCUE’s Product & Development Team is a fast-moving, high-impact group of engineers, product thinkers, and problem-solvers who thrive on building real solutions for real users. We work hard and play hard, balancing intense focus and drive with a culture that celebrates creativity, camaraderie, and wins of every size.

We’re scrappy by design. We do more with less, lean into constraints, and build with purpose. Our team members are trusted with autonomy and ownership from day one because we believe the best people don’t need to be micromanaged; they just need the right direction and support. Our team enjoys solving messy problems, loves building things that matter, and prefers action over endless meetings.

What we are looking for

The Right Mindset:

  • You care deeply about user experience and usability—not just making features work, but making them work beautifully for real people.
  • You’re passionate about what you’re building, not just the technologies you’re using to build it.
  • You want to be part of something meaningful and see your work make a real impact.

The Experience:

  • Extensive experience building world-class, customer-facing, commercial B2B software solutions.
  • Strong background in developing scalable, reliable applications that businesses depend on.
  • Proven track record of shipping software that users actually love to use.

The Approach:

  • You are technology-agnostic and willing to learn—you choose the right tool for the job rather than falling in love with any particular stack.
  • You think about the end user first and the implementation second.
  • You understand that great software is about solving real problems, not showcasing technical process.
What You’ll do
  • Architect and build software solutions that directly impact our customer’s success.
  • Collaborate closely with product and design teams to create intuitive, powerful user experiences.
  • Take ownership of features from conception through deployment and beyond.
  • Contribute to technical decisions that shape the future and scalability of our platform.
Work at VINCUE: Full Stack Software Developer2025-08-11T13:05:48-06:00

Full Stack Developer opportunities available exclusively in Kansas City, MO — full-time roles only.

About VINCUE

You know that moment when a single spark ignites an unstoppable blaze? In business, that’s called an inflection point — and we’ve just hit ours.

We’re VINCUE, a founder-led automotive tech SaaS company based in Kansas City, and we’re redefining the industry. After years of refining our vision and perfecting product-market fit, we’ve entered a phase of rapid growth and extraordinary opportunity.

We’re big enough to attract game-changing partnerships, yet still small enough to reject bureaucracy and corporate fluff. Our culture is built on authenticity, momentum, and a shared belief in doing meaningful work — together.

If you’re looking for a true rocket ship — one that values empowered teams, thrives on fun, and puts people first — we’d love to connect. Let’s talk and explore if there’s a mutual fit. Because at VINCUE, you won’t just find a job — you’ll find a team, a mission, and a place to thrive.

About This Role

We’re looking for passionate software developers who want to be more than just another developer. We seek people who want to be a product developer and an integral part of the solution. You’ll join a team that’s building exceptional B2B software that our customers rely on every day

About The Product & Development Team

VINCUE’s Product & Development Team is a fast-moving, high-impact group of engineers, product thinkers, and problem-solvers who thrive on building real solutions for real users. We work hard and play hard, balancing intense focus and drive with a culture that celebrates creativity, camaraderie, and wins of every size.

We’re scrappy by design. We do more with less, lean into constraints, and build with purpose. Our team members are trusted with autonomy and ownership from day one because we believe the best people don’t need to be micromanaged; they just need the right direction and support. Our team enjoys solving messy problems, loves building things that matter, and prefers action over endless meetings.

What we are looking for

The Right Mindset:

  • You care deeply about user experience and usability—not just making features work, but making them work beautifully for real people.
  • You’re passionate about what you’re building, not just the technologies you’re using to build it.
  • You want to be part of something meaningful and see your work make a real impact.

The Experience:

  • Extensive experience building world-class, customer-facing, commercial B2B software solutions.
  • Strong background in developing scalable, reliable applications that businesses depend on.
  • Proven track record of shipping software that users actually love to use.

The Approach:

  • You are technology-agnostic and willing to learn—you choose the right tool for the job rather than falling in love with any particular stack.
  • You think about the end user first and the implementation second.
  • You understand that great software is about solving real problems, not showcasing technical process.
What You’ll do
  • Architect and build software solutions that directly impact our customer’s success.
  • Collaborate closely with product and design teams to create intuitive, powerful user experiences.
  • Take ownership of features from conception through deployment and beyond.
  • Contribute to technical decisions that shape the future and scalability of our platform.
Work at VINCUE: Technical Support Specialist2025-07-24T14:54:32-06:00
About VINCUE

You know that moment when a single spark ignites an unstoppable blaze? In business, that’s called an inflection point — and we’ve just hit ours.

We’re VINCUE, a founder-led automotive tech SaaS company based in Kansas City, and we’re redefining the industry. After years of refining our vision and perfecting product-market fit, we’ve entered a phase of rapid growth and extraordinary opportunity.

We’re big enough to attract game-changing partnerships, yet still small enough to reject bureaucracy and corporate fluff. Our culture is built on authenticity, momentum, and a shared belief in doing meaningful work — together.

If you’re looking for a true rocket ship — one that values empowered teams, thrives on fun, and puts people first — we’d love to connect. Let’s talk and explore if there’s a mutual fit. Because at VINCUE, you won’t just find a job — you’ll find a team, a mission, and a place to thrive.

Position summary

The Technical Support Specialist provides essential technical assistance and support to users regarding VINCUE software. This role involves troubleshooting issues, responding to queries, and maintaining optimal system performance to ensure seamless operations for all users

What You’ll Do:

  • Provide first-line technical support via phone, email, chat, addressing user inquiries and resolving technical issues promptly and efficiently.
  • Diagnose and troubleshoot software issues.
  • Escalate complex technical issues to higher-level support or development teams or appropriate specialists when necessary, ensuring proper documentation and follow-up.
  • Document all support interactions, including problems encountered, steps taken for resolution, and resolutions achieved, in the help desk ticketing system.
  • Guide users through problem-solving steps, providing clear and concise instructions.
  • Monitor system performance and identify potential issues or areas for improvement.
  • Assist with user account management, including creation, modification, and deletion of accounts.
  • Participate in IT projects as needed, such as system upgrades, software deployments, and hardware refreshes.
  • Adhere to IT policies, procedures, and security best practices.

Working Conditions:

  • Typically office environment, 8 hour shifts set by Team Lead and Director to meet the need of clients.
  • May require occasional evening or weekend work to address urgent issues or perform system maintenance.

Why You’ll Love Working Here:

  • Work on impactful products that are actively changing how cars are bought and sold
  • Join a fast-growing company with a startup spirit and serious industry traction
  • Collaborate with smart, driven teammates who take pride in their craft
  • Flexible work environment with competitive compensation and benefits
  • Be part of something big: helping dealers modernize and compete in a digital-first world
Skills & Qualifications

Required:

  • Associate’s degree preferred in Computer Science, or a related field, or equivalent practical experience.
  • 1-3 years of experience in a technical support role, help desk, or similar IT position.
  • Strong knowledge of operating systems (Windows, macOS, Linux).
  • Proficiency in troubleshooting internal software applications and Chrome extensions.
  • Familiarity with common software applications (Microsoft Office Suite, web browsers,
    email clients)
  • Basic understanding of network concepts (TCP/IP, LAN/WAN, Wi-Fi)
  • Excellent problem-solving, multitasking and analytical skills.
  • Strong communication and interpersonal skills, with the ability to explain technical
    concepts to non-technical users.
  • Customer-focused approach with a patient and empathetic demeanor.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Familiarity with help desk ticketing systems (e.g., Hubspot, Zendesk, ServiceNow, Jira
    Service Desk)
  • Previous experience with supporting software specifically for the auto industry or similar
    industries (DMS, IMS, Automotive Websites, etc.

Preferred:

  • Experience with remote support tools.
  • Experience supporting mobile and desktop applications
  • Experience creating and maintaining technical documentation.
What is VINCUE?2025-05-07T14:37:10-06:00

VINCUE is the re-invention of Vehicle Lifecycle Management, built into a single cutting-edge platform, designed to supercharge profit and efficiency for retail automotive dealerships and groups.

Work at VINCUE: Performance Manager2025-06-11T16:53:46-06:00
About VINCUE

You know that moment when a single spark ignites an unstoppable blaze? In business, that’s called an inflection point — and we’ve just hit ours.

We’re VINCUE, a founder-led automotive tech SaaS company based in Kansas City, and we’re redefining the industry. After years of refining our vision and perfecting product-market fit, we’ve entered a phase of rapid growth and extraordinary opportunity.

We’re big enough to attract game-changing partnerships, yet still small enough to reject bureaucracy and corporate fluff. Our culture is built on authenticity, momentum, and a shared belief in doing meaningful work — together.

If you’re looking for a true rocket ship — one that values empowered teams, thrives on fun, and puts people first — we’d love to connect. Let’s talk and explore if there’s a mutual fit. Because at VINCUE, you won’t just find a job — you’ll find a team, a mission, and a place to thrive.

About the Performance Management Team

The Performance Management team is responsible for helping VINCUE dealers constantly strive for improved performance with VINCUE technology by reinforcing software, strategy, and process best practices. The Performance Management team is the front line of dealer experience and engagement and is responsible for advocating for both VINCUE and the dealer.

The Performance Management team operates as a team at all times, constantly supporting each other and striving to share new lessons learned, best practices, and celebrating wins. Performance Managers regularly meet within their teams, as a department, and with their direct supervisors to address and resolve issues, find opportunities for improvement in both technology and process, and learn new ways of providing exceptional performance management to VINCUE dealers.

The Performance Management team is managed directly by Directors of Performance Management, who report directly to the Chief Operating Officer.

Primary Responsibilities

Each Performance Manager is assigned a portfolio of dealers and is responsible for the proactive account and performance management of each dealer. The Performance Manager will work with each dealer to understand, identity, and track their unique needs and goals, and identity opportunities for improvement and solutions to challenges. They will evaluate and adapt new strategies to keep up with the needs of the business and the ever-changing conditions of the retail automotive industry.

The Performance Manager is primarily responsible for the success and retention of VINCUE dealers through the optimization of VINCUE software solutions and dealer processes. The Performance Manager will spend the majority of their time partnering with current clients by providing ongoing analytics, consultation, and support in order to maximize the dealer’s return on investment.

  • Build and grow long-term, trusting relationships with a range of contacts at assigned dealerships (buyer/signer, implementer, stakeholder, etc.), including the highest level in each organization (e.g., General Manager).
  • Consult with clients to maintain up-to-date understanding of their business needs, goals, and objectives.
  • Ability to articulate, communicate, and advocate for the full suite of VINCUE products.
  • Monitor and analyze product performance and client business and performance trends to determine adjustments needed to optimize product utilization (according to the client’s business goals/objectives).
  • Interpret VINCUE reporting and analytics to explain product performance, optimization issues, and best practices to the customer in the context of their business goals and market
  • Train customers to use core VINCUE Software products; involve Product Specialists and other business unit specialists for advanced product training when needed.
  • Compile and share relevant reports or documentation related to the customers’ business and performance of VINCUE products as it relates to their business for the benefit of customers and sales and business development leadership.
  • Contribute to strategic account planning, identifying opportunities and risks for each account.
  • Effectively manage the progress and results of clients assigned and work with sales leadership to contribute and manage actions according to account strategy.
  • Within any established parameters, determine the right frequency to meet with all assigned clients based on account plan(s), each client’s individual needs, as well as prioritization across all clients.
  • Participate in the exchange of best practices across the team.
  • Continuously learn and incorporate new and changing product offerings.
  • Communicate with client contacts via text, phone, email, verbal, and presentation tailoring communications based on customer’s individual style and preference.
  • Prepare and conduct effective presentations and training sessions.
  • Budget time spent on each client: preparation, visit, follow-up, as pertains to customer’s needs and expectations.
Skills & Qualifications

This position is considered a Subject Matter Expert (SME) for both VINCUE technology and retail automotive inventory management. Successful candidates will have extensive experience in the retail automotive industry, either in the dealership and/or with a vendor providing inventory acquisition, management, or retail solutions.

  • Maintain professional written, verbal and presentation communication.
  • Budget time to plan activities for each week: schedule visits to customers, conduct research, enter account records in CRM, etc.
  • Understands and exemplifies characteristics for world class account retention and client satisfaction
  • 5+ years management experience in retail automotive
  • Ability to work with all dealership stakeholders from Owner, Regional Management to department heads and dealership staff
  • Highly Motivated self starter able to work remote and and manage a client load of 70-80 accounts
  • Ability to travel 20-25% of the time but may vary
  • Has a good understanding of automotive technology and how data flow
I have billing questions, who do I talk to?2024-01-11T20:17:57-06:00

Our Ledger-ndary Accounting Team is here to help! Get in touch through our Contact VINCUE page.

How much does it cost for additional training?2024-01-11T20:15:26-06:00

Training through VINCUE is unlimited, ongoing, and 100% free. We’re happy to train, retrain, and refresh you, or anyone on your team, to make sure you’re getting the most out of all things VINCUE. Contact your Performance Manager directly or get in touch through our Support Services team.

There’s a new dealership on the block, what do I do?2024-01-11T20:13:36-06:00

We have a lot of great tools to help you out-maneuver that new dealership, and anyone else in your neighborhood – and your Performance Manger lives for stuff like this! Contact them directly or get in touch through our Support Services team.

Help, I forgot my password!2024-01-11T20:10:56-06:00

Don’t panic, it’s a real simple fix. You can click on “Forgot Password” on your login screen at pro.vincue.com, or you contact support for more help.

How do I add or remove a user?2024-01-11T20:09:33-06:00

That’s super simple and we’re happy help, but you will need to get in touch with us.

Ya’ll sound great, are you hiring?2024-01-11T20:06:52-06:00

We are growing fast and we need talented, ambitious people to help us. Check out our current openings apply today.

This all sounds too good to be true, who can I talk to?2024-01-11T20:05:23-06:00

We can’t wait to show what we’re working on. Give us some information to Schedule a Demo and someone from our team will be in contact soon. If you want to talk to a few of our existing dealers to see what their experience has been, we’ll be happy to connect you.

What are you waiting for?

It seems like VINCUE is always rolling out new features, do I have to pay for those?2024-01-11T20:02:16-06:00

VINCUE typically releases new software at least once a month, including new features, enhancements, and bug fixes. On top of that, over half of each release is dedicated to dealer-requested updates!

Any updates related to your licensed solutions (i.e. Inventory Core v. VBC) are released to you for no additional charge. That means if we release a new feature related to Appraisals – and you have Market Pricing & Appraisal – you have full access to that feature included in your current price. If we release a new acquisition feature and you have VBC, that will be available to you immediately.

That’s our commitment to you, #ByDealersForDealers.

How easy is it to switch to VINCUE?2024-01-11T19:02:41-06:00

VINCUE is a modern and intuitive platform, and we’re constantly improving our user experience and dealer services, including Onboarding, Training, Performance Management, and Support. Most dealers are able to adopt and transition to VINCUE successfully within the first month of Onboarding.

That said, migrating away from any legacy system to a new system does pose challenges to existing team members and processes. We expect our dealers to work with us to make sure they are setting their entire dealership up for success with VINCUE.

Where are you all located?2024-01-11T18:58:17-06:00

VINCUE HQ is located in downtown Kansas City, Missouri. We also have multiple team members working remotely all across the United States. All employees and contractors are domestic.

Where does all your market data come from?2024-01-11T18:55:29-06:00

VINCUE’s data comes directly from 45,000+ dealership websites, tracking more than 7 million vehicles in real time. It’s modern, it’s independent, and it’s completely up-to-the-minute. We believe that better data is the key to making better decisions.

Who’s really running the show at VINCUE?2024-01-11T18:55:50-06:00

VINCUE was built by dealers for dealers. No faceless conglomerate here, our company was formed by a small group of automotive industry guys and software nerds wanting to build a better inventory operations platform.

It’s still that same team (with some new friendly faces) that’s working to bring you the best possible technology today. Visit our About VINCUE more about our history, information, and some of the folks behind VINCUE.

How much does VINCUE cost?2024-01-11T18:55:45-06:00

VINCUE delivers a premium product without the premium price tag. This is mainly due to the fact that VINCUE combines what has traditionally been multiple different software products into a singe platform. As a result, dealers who switch to our all-in-one platform regularly see their monthly software bills cut by 30-60%.

Since every dealership is different, we’ll want to connect with you to learn more about the unique challenges your operation faces. Our team will then deliver a customized solution that best fits your needs.

Our Dealers Can’t Stay Quiet on Google

VINCUE boasts an exceptional team and an outstanding platform. Our performance manager, Bryan Ball, is truly remarkable and incredibly patient. In over a decade of working with automotive vendors, I’ve never encountered a performance manager as dedicated and hardworking as Bryan and his team. Their efforts have significantly enhanced our business efficiency and success. 

Stephanie Jacobs

Internet Director

Berge Toyota
Mesa, AZ

New to the VINCUE family, and I’m very impressed with the immediate support provided by the team. Charlie Basham has been a key factor in getting the dealership started on a great path with the VINCUE system. He has been very responsive to my questions and has made sure I can navigate the key reports and understand the process used. Cheyenne Currier has also been very responsive with merchandising uploads needed by the dealership. I look forward to working with the VINCUE Team in the future.

Lynn Burns

Used Car Manager

Sierra Toyota
Sierra Vista, AZ

I use VINCUE on a daily basis and cannot imagine using any other platform. It’s user friendly with it’s drop down menu and search bar at the top of the page. So much so that I haven’t had the need to use live rep assistance as of yet.

John Medina

Product Specialist

Route 22 Honda
Bram Automotive Group
Hillside, NJ

4.8 Stars from 150+ Reviews

Test Drive the Well-Oiled ROI Machine

Why keep reading when you can just see it in action?

Go to Top