VINCUE FAQs

VINCUE is the company behind the retail automotive industry’s only Vehicle Lifecycle Management solution, combining every step of the inventory Plan, Buy, Manage, and Sell process into a single platform. VINCUE dealers have better data and visibility into the performance of their inventory, their group, and their market to make better buying decisions, turn inventory faster, and add front-end gross back into every transaction.

VINCUE is a challenger, disrupting the way retail automotive dealers buy and sell inventory, and innovating the way dealers use data and manage inventory for the first time in decades. Our company is small but mighty, strong but nimble. We are looking for people who understand a #GAMEON our mentality and are ready to show up every day to push the boundaries of what’s possible in automotive.

The Performance Management team is responsible for helping VINCUE dealers constantly strive for improved performance with VINCUE technology by reinforcing software, strategy, and process best practices. The Performance Management team is the front line of dealer experience and engagement and is responsible for advocating for both VINCUE and the dealer.

The Performance Management team operates as a team at all times, constantly supporting each other and striving to share new lessons learned, best practices, and celebrating wins. Performance Managers regularly meet within their teams, as a department, and with their direct supervisors to address and resolve issues, find opportunities for improvement in both technology and process, and learn new ways of providing exceptional performance management to VINCUE dealers.

The Performance Management team is managed directly by Directors of Performance Management, who report directly to the Chief Operating Officer.

Each Performance Manager is assigned a portfolio of dealers and is responsible for the proactive account and performance management of each dealer. The Performance Manager will work with each dealer to understand, identity, and track their unique needs and goals, and identity opportunities for improvement and solutions to challenges. They will evaluate and adapt new strategies to keep up with the needs of the business and the ever-changing conditions of the retail automotive industry.

The Performance Manager is primarily responsible for the success and retention of VINCUE dealers through the optimization of VINCUE software solutions and dealer processes. The Performance Manager will spend the majority of their time partnering with current clients by providing ongoing analytics, consultation, and support in order to maximize the dealer’s return on investment.

• Build and grow long-term, trusting relationships with a range of contacts at assigned dealerships (buyer/signer, implementer, stakeholder, etc.), including the highest level in each organization (e.g., General Manager).
• Consult with clients to maintain up-to-date understanding of their business needs, goals, and objectives.
• Ability to articulate, communicate, and advocate for the full suite of VINCUE products.
• Monitor and analyze product performance and client business and performance trends to determine adjustments needed to optimize product utilization (according to the client’s business goals/objectives).
• Interpret VINCUE reporting and analytics to explain product performance, optimization issues, and best practices to the customer in the context of their business goals and market
• Train customers to use core VINCUE Software products; involve Product Specialists and other business unit specialists for advanced product training when needed.
• Compile and share relevant reports or documentation related to the customers’ business and performance of VINCUE products as it relates to their business for the benefit of customers and sales and business development leadership.
• Contribute to strategic account planning, identifying opportunities and risks for each account.
• Effectively manage the progress and results of clients assigned and work with sales leadership to contribute and manage actions according to account strategy.
• Within any established parameters, determine the right frequency to meet with all assigned clients based on account plan(s), each client’s individual needs, as well as prioritization across all clients.
• Participate in the exchange of best practices across the team.
• Continuously learn and incorporate new and changing product offerings.
• Communicate with client contacts via text, phone, email, verbal, and presentation tailoring communications based on customer’s individual style and preference.
• Prepare and conduct effective presentations and training sessions.
• Budget time spent on each client: preparation, visit, follow-up, as pertains to customer’s needs and expectations.

This position is considered a Subject Matter Expert (SME) for both VINCUE technology and retail automotive inventory management. Successful candidates will have extensive experience in the retail automotive industry, either in the dealership and/or with a vendor providing inventory acquisition, management, or retail solutions.

• Maintain professional written, verbal and presentation communication.
• Budget time to plan activities for each week: schedule visits to customers, conduct research, enter account records in CRM, etc.
• Understands and exemplifies characteristics for world class account retention and client satisfaction
• 5+ years management experience in retail automotive
• Ability to work with all dealership stakeholders from Owner, Regional Management to department heads and dealership staff
• Highly Motivated self starter able to work remote and and manage a client load of 70-80 accounts
• Ability to travel 20-25% of the time but may vary
• Has a good understanding of automotive technology and how data flow