Work at VINCUE

You know that moment when a single spark ignites an unstoppable blaze? In business, that’s called an inflection point — and we’ve just hit ours.

We’re VINCUE, a founder-led automotive tech SaaS company based in Kansas City, and we’re redefining the industry. After years of refining our vision and perfecting product-market fit, we’ve entered a phase of rapid growth and extraordinary opportunity.

We’re big enough to attract game-changing partnerships, yet still small enough to reject bureaucracy and corporate fluff. Our culture is built on authenticity, momentum, and a shared belief in doing meaningful work — together.

If you’re looking for a true rocket ship — one that values empowered teams, thrives on fun, and puts people first — we’d love to connect. Let’s talk and explore if there’s a mutual fit. Because at VINCUE, you won’t just find a job — you’ll find a team, a mission, and a place to thrive.

The VINCUE Performance Manager is not a traditional account manager or support role. This position is designed as a strategic operator and trusted advisor, whose primary mandate is to drive dealership performance, ensure deep operational adoption, and protect long-term client retention.

Performance Managers function as an extension of the dealership’s leadership team—owning outcomes, diagnosing risk, and translating data into disciplined execution. Success in this role requires credibility with General Managers and Dealer Principals, fluency in dealership operations, and the ability to lead change in high-pressure environments.

This is a senior, high-impact role for individuals who have lived dealership life, understand the realities of variable operations, and want to influence results at scale.

The Right Mindset

The most successful Performance Managers share this distinct operating philosophy. This mindset
is foundational and non-negotiable.

• Radical Ownership. You take personal responsibility for client performance and outcomes, regardless of formal authority. Dealer KPIs feel personal.
• Proactive Performance Management. You identify engagement, execution, and performance risks early—before they escalate into churn or crisis.
• Consultative Partnership. You influence with data, not opinions. You guide leaders to the right conclusions rather than prescribing from the sidelines.
• Motivation for Impact. You are energized by solving complex operational problems and scaling success across a portfolio of dealers.

The Required Experience & Experience

This role demands authentic dealership operational experience. Ideal candidates will demonstrate the below. Without this credibility, influence is impossible.

• Direct partnership with a General Manager or Dealer Principal to drive performance
• Hands-on influence or leadership across variable operations (Sales, Used Cars, Inventory, BDC, Internet)
• Active participation in dealership operating rhythms:
  • Daily sales meetings
  • Weekly inventory reviews
  • KPI-driven performance discussions
• Proven ability to balance short-term performance pressure with long-term process improvement

Data-Driven Performance & Accountability

• Translate high-level KPIs into actionable behaviors for managers and frontline teams
• Use data as a coaching and accountability tool to drive execution and adoption
• Track progress over time to ensure performance gains are sustained, not temporary

Inventory & Merchandising Leadership

• Guide disciplined inventory lifecycle management, aging control, and turn optimization
• Coach buy, price, and sell decisions at the individual vehicle level
• Leverage core KPIs including days supply, turn rate, gross per unit, and market pricing
• Ensure digital merchandising accuracy and feed health across all platforms

Change Management & Adoption

• Lead process and technology adoption in high-resistance dealership environments
• Align leadership, department managers, and users to drive behavioral change
• Deliver hands-on coaching and training tailored to experience level
• Hold teams accountable through influence, not authority

Executive Communication & Relationship Management

• Communicate complex data and recommendations with clarity to senior leaders
• Confidently lead difficult performance conversations focused on solutions, not blame
• Recover at-risk accounts through structured diagnosis, re-engagement, and value delivery
• Establish yourself as a trusted advisor whose input is actively sought

• Dealers execute, not just agree
• Inventory health improves and stays improved
• Engagement remains consistent and proactive
• Performance conversations are data-driven and action-oriented
• VINCUE is viewed as a strategic partner—not a vendor

• The opportunity to influence real dealership outcomes at scale
• A performance-driven culture that values ownership and credibility
• Competitive compensation and benefits
• Autonomy, trust, and clear expectations
• A leadership team that values operators and builders

If you are a former or current dealership operator, General Manager, Director, or senior-level Performance Manager who thrives on accountability, believes data must drive behavior, and has a proven track record of leading teams to sustained results, we want to hear from you.

This role is built for leaders who understand dealership pressure firsthand, can influence without authority, and are motivated by helping dealers execute—not just strategize.

You know that moment when a single spark ignites an unstoppable blaze? In business, that’s called an inflection point — and we’ve just hit ours.

We’re VINCUE, a founder-led automotive tech SaaS company based in Kansas City, and we’re redefining the industry. After years of refining our vision and perfecting product-market fit, we’ve entered a phase of rapid growth and extraordinary opportunity.

We’re big enough to attract game-changing partnerships, yet still small enough to reject bureaucracy and corporate fluff. Our culture is built on authenticity, momentum, and a shared belief in doing meaningful work — together.

If you’re looking for a true rocket ship — one that values empowered teams, thrives on fun, and puts people first — we’d love to connect. Let’s talk and explore if there’s a mutual fit. Because at VINCUE, you won’t just find a job — you’ll find a team, a mission, and a place to thrive.

The Performance Management team is responsible for helping VINCUE dealers constantly strive for improved performance with VINCUE technology by reinforcing software, strategy, and process best practices. The Performance Management team is the front line of dealer experience and engagement and is responsible for advocating for both VINCUE and the dealer.

The Performance Management team operates as a team at all times, constantly supporting each other and striving to share new lessons learned, best practices, and celebrating wins. Performance Managers regularly meet within their teams, as a department, and with their direct supervisors to address and resolve issues, find opportunities for improvement in both technology and process, and learn new ways of providing exceptional performance management to VINCUE dealers.

The Performance Management team is managed directly by Directors of Performance Management, who report directly to the Chief Operating Officer.

Each Performance Manager is assigned a portfolio of dealers and is responsible for the proactive account and performance management of each dealer. The Performance Manager will work with each dealer to understand, identity, and track their unique needs and goals, and identity opportunities for improvement and solutions to challenges. They will evaluate and adapt new strategies to keep up with the needs of the business and the ever-changing conditions of the retail automotive industry.

The Performance Manager is primarily responsible for the success and retention of VINCUE dealers through the optimization of VINCUE software solutions and dealer processes. The Performance Manager will spend the majority of their time partnering with current clients by providing ongoing analytics, consultation, and support in order to maximize the dealer’s return on investment.

• Build and grow long-term, trusting relationships with a range of contacts at assigned dealerships (buyer/signer, implementer, stakeholder, etc.), including the highest level in each organization (e.g., General Manager).
• Consult with clients to maintain up-to-date understanding of their business needs, goals, and objectives.
• Ability to articulate, communicate, and advocate for the full suite of VINCUE products.
• Monitor and analyze product performance and client business and performance trends to determine adjustments needed to optimize product utilization (according to the client’s business goals/objectives).
• Interpret VINCUE reporting and analytics to explain product performance, optimization issues, and best practices to the customer in the context of their business goals and market
• Train customers to use core VINCUE Software products; involve Product Specialists and other business unit specialists for advanced product training when needed.
• Compile and share relevant reports or documentation related to the customers’ business and performance of VINCUE products as it relates to their business for the benefit of customers and sales and business development leadership.
• Contribute to strategic account planning, identifying opportunities and risks for each account.
• Effectively manage the progress and results of clients assigned and work with sales leadership to contribute and manage actions according to account strategy.
• Within any established parameters, determine the right frequency to meet with all assigned clients based on account plan(s), each client’s individual needs, as well as prioritization across all clients.
• Participate in the exchange of best practices across the team.
• Continuously learn and incorporate new and changing product offerings.
• Communicate with client contacts via text, phone, email, verbal, and presentation tailoring communications based on customer’s individual style and preference.
• Prepare and conduct effective presentations and training sessions.
• Budget time spent on each client: preparation, visit, follow-up, as pertains to customer’s needs and expectations.

This position is considered a Subject Matter Expert (SME) for both VINCUE technology and retail automotive inventory management. Successful candidates will have extensive experience in the retail automotive industry, either in the dealership and/or with a vendor providing inventory acquisition, management, or retail solutions.

• Maintain professional written, verbal and presentation communication.
• Budget time to plan activities for each week: schedule visits to customers, conduct research, enter account records in CRM, etc.
• Understands and exemplifies characteristics for world class account retention and client satisfaction
• 5+ years management experience in retail automotive
• Ability to work with all dealership stakeholders from Owner, Regional Management to department heads and dealership staff
• Highly Motivated self starter able to work remote and and manage a client load of 70-80 accounts
• Ability to travel 20-25% of the time but may vary
• Has a good understanding of automotive technology and how data flow

You know that moment when a single spark ignites an unstoppable blaze? In business, that’s called an inflection point — and we’ve just hit ours.

We’re VINCUE, a founder-led automotive tech SaaS company based in Kansas City, and we’re redefining the industry. After years of refining our vision and perfecting product-market fit, we’ve entered a phase of rapid growth and extraordinary opportunity.

We’re big enough to attract game-changing partnerships, yet still small enough to reject bureaucracy and corporate fluff. Our culture is built on authenticity, momentum, and a shared belief in doing meaningful work — together.

If you’re looking for a true rocket ship — one that values empowered teams, thrives on fun, and puts people first — we’d love to connect. Let’s talk and explore if there’s a mutual fit. Because at VINCUE, you won’t just find a job — you’ll find a team, a mission, and a place to thrive.

The SDR team is the frontline of VINCUE’s growth, responsible for prospecting dealers, generating leads, and ensuring our products and services are accurately represented across the automotive industry. As the first point of contact for new customers, you will set the tone for how dealers experience VINCUE.

The SDR team sits within Marketing, working together to develop sales skills, refine pitches, and push each other to succeed. We host weekly training and coaching sessions, as well as role-playing exercises to sharpen your sales edge.

Looking for career growth? Many of our top performers rise through the ranks quickly, using the SDR role as a launching pad into leadership, sales, account management, and beyond.

• Driven Competitors – You bring a #GAMEON mentality and thrive on challenges.
• Detail-Oriented Communicators – You manage CRM tools efficiently and capture critical details.
• Fast Learners & Adaptable Thinkers – You quickly absorb new information and apply it in real time.
• Confident & Persuasive – You handle objections, spark interest, and drive conversions.
• Team Players with an Independent Streak – You work well with others but also own your success.
• Social Selling Enthusiasts – You understand the power of LinkedIn and other social tools.
• If you’ve got the grit, hunger, and mindset to win, we want you on our team. A Bachelor’s degree is fine too.

✔ Own the First Step in the Sales Process – Prospect and qualify leads across North America.

✔ Be the Connector – Work closely with Regional Sales Managers to transition qualified leads into pipeline opportunities.

✔ Become a VINCUE Expert – Master our solutions and communicate how we help dealers win.

✔ Advance Your Career – Hit your targets and unlock new growth opportunities within the company.

✔ Crush Your Numbers & Get Rewarded:

• 80-100 activities per day (80% calls, 20% other).
• 30+ demos completed per month.
• 60+ high-quality appointments set per month.

• A visible, high-impact role working directly with company leadership
• A caring, authentic, energetic, and fun organizational culture
• Competitive compensation and benefits
• A collaborative environment that values accountability and results
• The opportunity to grow with a rapidly growing and scaling SaaS business

You know that moment when a single spark ignites an unstoppable blaze? In business, that’s called an inflection point — and we’ve just hit ours.

We’re VINCUE, a founder-led automotive tech SaaS company based in Kansas City, and we’re redefining the industry. After years of refining our vision and perfecting product-market fit, we’ve entered a phase of rapid growth and extraordinary opportunity.

We’re big enough to attract game-changing partnerships, yet still small enough to reject bureaucracy and corporate fluff. Our culture is built on authenticity, momentum, and a shared belief in doing meaningful work — together.

If you’re looking for a true rocket ship — one that values empowered teams, thrives on fun, and puts people first — we’d love to connect. Let’s talk and explore if there’s a mutual fit. Because at VINCUE, you won’t just find a job — you’ll find a team, a mission, and a place to thrive.

Join a team where trust and caring aren’t just values. That is how we operate every day, and you genuinely matter. Your opinions are respected and you’ll have the autonomy to make a meaningful impact — all while knowing you have unwavering support when you need it from a very strong leadership team.

We’ve built something special: a stable, high-performing team that collaborates seamlessly across the entire organization, giving you visibility and influence that extends far beyond typical role boundaries. You’ll be part of a tight-knit group that celebrates each other’s wins, navigates challenges together, and creates space for everyone to grow — both professionally and as leaders. This isn’t a position where you’ll feel siloed or stuck; it’s an opportunity to contribute at the highest levels while being surrounded by competent, caring colleagues.

If you’re looking for a place where exceptional teamwork meets real growth potential, this is it.

The Onboarding Specialist serves as the primary point of contact for new customers, guiding them through setup, configuration, and go-live with meticulous attention to detail and a proactive approach to anticipating needs.

This role requires exceptional people skills and an extraordinary positive attitude to build trust and rapport with customers and colleagues, while taking strong ownership of the entire onboarding journey from kickoff to successful go-live.

The ideal teammate thrives in a fast-paced commercial SaaS environment, demonstrates accountability for customer outcomes, and is proficient with modern project management, task tracking, scheduling, and collaboration tools to coordinate seamlessly across cross-functional teams.

The Right Mindset:

• You bring a positive, can-do attitude and take pride in being reliable and easy to work with
• You are curious, adaptable, and willing to learn — experience matters, but a growth mindset and a can-do attitude of ownership and accountability matter more
• You care deeply about your team and our customers
• You care about getting things right — details matter to you
• You’re comfortable operating in a fast-moving environment without a lot of handholding
• You take ownership of problems and see them through to resolution

The Experience:

• A 4-year college degree with no post-college work experience, or 2–7 years of related work experience
• Proven capability effectively using a variety of standard project management, organization, and communication technology tools
• Proven interpersonal communication and relationship management competency

The Approach:

• Organized, methodical, punctual, and reliable
• Able to communicate very effectively with customers, partners, and internal teams
• Comfortable supporting leadership while independently owning day-to-day execution

• A visible, high-impact role working directly with company leadership
• A caring, authentic, energetic, and fun organizational culture
• Competitive compensation and benefits
• A collaborative environment that values accountability and results
• The opportunity to grow with a rapidly growing and scaling SaaS business

Mobile Application Developer opportunities available exclusively in Kansas City, MO — full-time roles only.

You know that moment when a single spark ignites an unstoppable blaze? In business, that’s called an inflection point — and we’ve just hit ours.

We’re VINCUE, a founder-led automotive tech SaaS company based in Kansas City, and we’re redefining the industry. After years of refining our vision and perfecting product-market fit, we’ve entered a phase of rapid growth and extraordinary opportunity.

We’re big enough to attract game-changing partnerships, yet still small enough to reject bureaucracy and corporate fluff. Our culture is built on authenticity, momentum, and a shared belief in doing meaningful work — together.

If you’re looking for a true rocket ship — one that values empowered teams, thrives on fun, and puts people first — we’d love to connect. Let’s talk and explore if there’s a mutual fit. Because at VINCUE, you won’t just find a job — you’ll find a team, a mission, and a place to thrive.

We’re looking for passionate software developers who want to be more than just another developer. We seek people who want to be a product developer and an integral part of the solution. You’ll join a team that’s building exceptional B2B software that our customers rely on every day

VINCUE’s Product & Development Team is a fast-moving, high-impact group of engineers, product thinkers, and problem-solvers who thrive on building real solutions for real users. We work hard and play hard, balancing intense focus and drive with a culture that celebrates creativity, camaraderie, and wins of every size.

We’re scrappy by design. We do more with less, lean into constraints, and build with purpose. Our team members are trusted with autonomy and ownership from day one because we believe the best people don’t need to be micromanaged; they just need the right direction and support. Our team enjoys solving messy problems, loves building things that matter, and prefers action over endless meetings.

The Right Mindset:

• You care deeply about user experience and usability—not just making features work, but making them work beautifully for real people.
• You’re passionate about what you’re building, not just the technologies you’re using to build it.
• You want to be part of something meaningful and see your work make a real impact.

The Experience:

• Extensive experience building world-class, customer-facing, commercial B2B software solutions.
• Strong background in developing scalable, reliable applications that businesses depend on.
• Proven track record of shipping software that users actually love to use.

The Approach:

• You are technology-agnostic and willing to learn—you choose the right tool for the job rather than falling in love with any particular stack.
• You think about the end user first and the implementation second.
• You understand that great software is about solving real problems, not showcasing technical process.

• Architect and build software solutions that directly impact our customer’s success.
• Collaborate closely with product and design teams to create intuitive, powerful user experiences.
• Take ownership of features from conception through deployment and beyond.
• Contribute to technical decisions that shape the future and scalability of our platform.

You know that moment when a single spark ignites an unstoppable blaze? In business, that’s called an inflection point — and we’ve just hit ours.

We’re VINCUE, a founder-led automotive tech SaaS company based in Kansas City, and we’re redefining the industry. After years of refining our vision and perfecting product-market fit, we’ve entered a phase of rapid growth and extraordinary opportunity.

We’re big enough to attract game-changing partnerships, yet still small enough to reject bureaucracy and corporate fluff. Our culture is built on authenticity, momentum, and a shared belief in doing meaningful work — together.

If you’re looking for a true rocket ship — one that values empowered teams, thrives on fun, and puts people first — we’d love to connect. Let’s talk and explore if there’s a mutual fit. Because at VINCUE, you won’t just find a job — you’ll find a team, a mission, and a place to thrive.

The Technical Support Specialist provides essential technical assistance and support to users regarding VINCUE software. This role involves troubleshooting issues, responding to queries, and maintaining optimal system performance to ensure seamless operations for all users

What You’ll Do:

• Provide first-line technical support via phone, email, chat, addressing user inquiries and resolving technical issues promptly and efficiently.
• Diagnose and troubleshoot software issues.
• Escalate complex technical issues to higher-level support or development teams or appropriate specialists when necessary, ensuring proper documentation and follow-up.
• Document all support interactions, including problems encountered, steps taken for resolution, and resolutions achieved, in the help desk ticketing system.
• Guide users through problem-solving steps, providing clear and concise instructions.
• Monitor system performance and identify potential issues or areas for improvement.
• Assist with user account management, including creation, modification, and deletion of accounts.
• Participate in IT projects as needed, such as system upgrades, software deployments, and hardware refreshes.
• Adhere to IT policies, procedures, and security best practices.

Working Conditions:

• Typically office environment, 8 hour shifts set by Team Lead and Director to meet the need of clients.
• May require occasional evening or weekend work to address urgent issues or perform system maintenance.

Why You’ll Love Working Here:

• Work on impactful products that are actively changing how cars are bought and sold
• Join a fast-growing company with a startup spirit and serious industry traction
• Collaborate with smart, driven teammates who take pride in their craft
• Flexible work environment with competitive compensation and benefits
• Be part of something big: helping dealers modernize and compete in a digital-first world

Required:

• Associate’s degree preferred in Computer Science, or a related field, or equivalent practical experience.
• 1-3 years of experience in a technical support role, help desk, or similar IT position.
• Strong knowledge of operating systems (Windows, macOS, Linux).
• Proficiency in troubleshooting internal software applications and Chrome extensions.
• Familiarity with common software applications (Microsoft Office Suite, web browsers,
  email clients)
• Basic understanding of network concepts (TCP/IP, LAN/WAN, Wi-Fi)
• Excellent problem-solving, multitasking and analytical skills.
• Strong communication and interpersonal skills, with the ability to explain technical
  concepts to non-technical users.
• Customer-focused approach with a patient and empathetic demeanor.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with help desk ticketing systems (e.g., Hubspot, Zendesk, ServiceNow, Jira
  Service Desk)
• Previous experience with supporting software specifically for the auto industry or similar
  industries (DMS, IMS, Automotive Websites, etc.

Preferred:

• Experience with remote support tools.
• Experience supporting mobile and desktop applications
• Experience creating and maintaining technical documentation.