VINCUE Is Heading to Fuel the Future: A Fixed Ops Summit

For most dealerships, the service lane is the most underleveraged acquisition opportunity on the lot. Customers are already there. They already trust you. The hard part, getting them in the door, is already done. The question is what happens next… That’s exactly the conversation #TeamVINCUE is bringing to Fuel the Future: A Fixed Ops Summit, hosted by NCM Associates right here in Kansas City, MO this May.

Fuel the Future: A Fixed Ops Summit is a 2.5-day working session hosted by NCM Associates designed for the operators actually running fixed ops, Service Managers, Fixed Ops Directors, and Dealer Principals who want practical, immediately applicable strategies to drive back-end dealership performance.

The summit runs May 18–20, 2026, in Kansas City, MO, and covers the topics that matter most right now: AI-driven service, modernizing parts departments, and breaking through the outdated processes that hold fixed ops teams back. Industry experts Rick Ulin and David Kain lead the agenda, alongside sponsors and collaborators including Dynatron Software, Numa, Reynolds & Reynolds, and VINCUE. This isn’t a sit-and-listen event. It’s built for leaders who want to walk away with real answers.

VINCUE EVP of Product Daniel Govaer will be presenting on Wednesday, May 20th from 11:20 AM–12:00 PM in a session titled Service Lane Acquisition Solved: Building Loyalty Together, and if you’re in fixed ops, this one’s for you.

Acquisition is the number one challenge, and opportunity, impacting a dealership’s ability to grow and scale. And the most obvious place to find it? The service lane. Your customers are already there. They’ve already decided to do business with you. But most dealerships still haven’t cracked the code on how to reliably activate those appointments into buy, sell, and trade opportunities.

Daniel is going to change that. In this session, he’ll walk through how to build a winning service lane acquisition strategy using proven methodologies, pay plans, and best-in-class integrations between the systems dealers are already running. The math speaks for itself: when a dealership commits to service lane acquisition the right way, there’s potential to convert 10–12% of every RO into a buy, trade, or sales opportunity, that’s up to 3 new variable transactions for each converted RO, on a formula that scales the better you get at it.

If you’re heading to Fuel the Future, we’d love to connect. Catch Daniel’s session and come find the VINCUE team, or reach out ahead of the event to schedule time and see how we’re helping dealers turn service appointments into acquisition opportunities. The service lane is full of opportunity. Let’s make sure you’re capturing it.

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