Frequently Asked Questions about VINCUE2024-01-13T19:46:45-06:00


If you want to learn more about VINCUE but you’re not quite ready to schedule a test drive, check out our most common VINCUE FAQs, asked and answered from dealers just like you.

I have billing questions, who do I talk to?2024-01-11T20:17:57-06:00

Our Ledger-ndary Accounting Team is here to help! Get in touch through our Contact VINCUE page.

How much does it cost for additional training?2024-01-11T20:15:26-06:00

Training through VINCUE is unlimited, ongoing, and 100% free. We’re happy to train, retrain, and refresh you, or anyone on your team, to make sure you’re getting the most out of all things VINCUE. Contact your Performance Manager directly or get in touch through our Support Services team.

There’s a new dealership on the block, what do I do?2024-01-11T20:13:36-06:00

We have a lot of great tools to help you out-maneuver that new dealership, and anyone else in your neighborhood – and your Performance Manger lives for stuff like this! Contact them directly or get in touch through our Support Services team.

Help, I forgot my password!2024-01-11T20:10:56-06:00

Don’t panic, it’s a real simple fix. You can click on “Forgot Password” on your login screen at, or you contact support for more help.

How do I add or remove a user?2024-01-11T20:09:33-06:00

That’s super simple and we’re happy help, but you will need to get in touch with us.

Ya’ll sound great, are you hiring?2024-01-11T20:06:52-06:00

We are growing fast and we need talented, ambitious people to help us. Check out our current openings apply today.

This all sounds too good to be true, who can I talk to?2024-01-11T20:05:23-06:00

We can’t wait to show what we’re working on. Give us some information to Schedule a Demo and someone from our team will be in contact soon. If you want to talk to a few of our existing dealers to see what their experience has been, we’ll be happy to connect you.

What are you waiting for?

It seems like VINCUE is always rolling out new features, do I have to pay for those?2024-01-11T20:02:16-06:00

VINCUE typically releases new software at least once a month, including new features, enhancements, and bug fixes. On top of that, over half of each release is dedicated to dealer-requested updates!

Any updates related to your licensed solutions (i.e. Inventory Core v. VBC) are released to you for no additional charge. That means if we release a new feature related to Appraisals – and you have Market Pricing & Appraisal – you have full access to that feature included in your current price. If we release a new acquisition feature and you have VBC, that will be available to you immediately.

That’s our commitment to you, #ByDealersForDealers.

How easy is it to switch to VINCUE?2024-01-11T19:02:41-06:00

VINCUE is a modern and intuitive platform, and we’re constantly improving our user experience and dealer services, including Onboarding, Training, Performance Management, and Support. Most dealers are able to adopt and transition to VINCUE successfully within the first month of Onboarding.

That said, migrating away from any legacy system to a new system does pose challenges to existing team members and processes. We expect our dealers to work with us to make sure they are setting their entire dealership up for success with VINCUE.

Do you all know Patrick Mahomes?2024-01-11T18:59:08-06:00

Not exactly. Believe it or not, he’s been a bit hard to lock down for endorsements lately.

Where are you all located?2024-01-11T18:58:17-06:00

VINCUE HQ is located in downtown Kansas City, Missouri. We also have multiple team members working remotely all across the United States. All employees and contractors are domestic.

Where does all your market data come from?2024-01-11T18:55:29-06:00

VINCUE’s data comes directly from 45,000+ dealership websites, tracking more than 7 million vehicles in real time. It’s modern, it’s independent, and it’s completely up-to-the-minute. We believe that better data is the key to making better decisions.

Who’s really running the show at VINCUE?2024-01-11T18:55:50-06:00

VINCUE was built by dealers for dealers. No faceless conglomerate here, our company was formed by a small group of automotive industry guys and software nerds wanting to build a better inventory operations platform.

It’s still that same team (with some new friendly faces) that’s working to bring you the best possible technology today. Visit our About VINCUE more about our history, information, and some of the folks behind VINCUE.

How much does VINCUE cost?2024-01-11T18:55:45-06:00

VINCUE delivers a premium product without the premium price tag. This is mainly due to the fact that VINCUE combines what has traditionally been multiple different software products into a singe platform. As a result, dealers who switch to our all-in-one platform regularly see their monthly software bills cut by 30-60%.

Since every dealership is different, we’ll want to connect with you to learn more about the unique challenges your operation faces. Our team will then deliver a customized solution that best fits your needs.

Our Dealers Can’t Stay Quiet on Google

Excellent product with incredible service. We use VINCUE for our 9 dealerships. Their inventory management system, appraisal software and buying tools are first class. Highly recommend.

Jason Bayless



 We found the team at VINCUE has been both proactive and responsive to our requests and changes in the marketplace. Their team has been amazing to work with and the tools and reports are very easy to use and customize. I would recommend VINCUE to anyone that is looking to have powerful inventory software tool.

Peter Larson

Director of Sales

Manchester Honda
Clear Automotive
Manchester, CT

If you are scared of change, don’t be! All your competitors are using the same tools you are. We find that VINCUE does everything we could do with our old program plus it’s easier to use.

Andy Carr

General Manager

Jack Schmitt Ford
Jack Schmitt Group
Collinsville, IL

4.8 Stars from 95 Reviews

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