You know that moment when a single spark ignites an unstoppable blaze? In business, that’s called an inflection point — and we’ve just hit ours.

We’re VINCUE, a founder-led automotive tech SaaS company based in Kansas City, and we’re redefining the industry. After years of refining our vision and perfecting product-market fit, we’ve entered a phase of rapid growth and extraordinary opportunity.

We’re big enough to attract game-changing partnerships, yet still small enough to reject bureaucracy and corporate fluff. Our culture is built on authenticity, momentum, and a shared belief in doing meaningful work — together.

If you’re looking for a true rocket ship — one that values empowered teams, thrives on fun, and puts people first — we’d love to connect. Let’s talk and explore if there’s a mutual fit. Because at VINCUE, you won’t just find a job — you’ll find a team, a mission, and a place to thrive.

The Technical Support Specialist provides essential technical assistance and support to users regarding VINCUE software. This role involves troubleshooting issues, responding to queries, and maintaining optimal system performance to ensure seamless operations for all users

What You’ll Do:

• Provide first-line technical support via phone, email, chat, addressing user inquiries and resolving technical issues promptly and efficiently.
• Diagnose and troubleshoot software issues.
• Escalate complex technical issues to higher-level support or development teams or appropriate specialists when necessary, ensuring proper documentation and follow-up.
• Document all support interactions, including problems encountered, steps taken for resolution, and resolutions achieved, in the help desk ticketing system.
• Guide users through problem-solving steps, providing clear and concise instructions.
• Monitor system performance and identify potential issues or areas for improvement.
• Assist with user account management, including creation, modification, and deletion of accounts.
• Participate in IT projects as needed, such as system upgrades, software deployments, and hardware refreshes.
• Adhere to IT policies, procedures, and security best practices.

Working Conditions:

• Typically office environment, 8 hour shifts set by Team Lead and Director to meet the need of clients.
• May require occasional evening or weekend work to address urgent issues or perform system maintenance.

Why You’ll Love Working Here:

• Work on impactful products that are actively changing how cars are bought and sold
• Join a fast-growing company with a startup spirit and serious industry traction
• Collaborate with smart, driven teammates who take pride in their craft
• Flexible work environment with competitive compensation and benefits
• Be part of something big: helping dealers modernize and compete in a digital-first world

Required:

• Associate’s degree preferred in Computer Science, or a related field, or equivalent practical experience.
• 1-3 years of experience in a technical support role, help desk, or similar IT position.
• Strong knowledge of operating systems (Windows, macOS, Linux).
• Proficiency in troubleshooting internal software applications and Chrome extensions.
• Familiarity with common software applications (Microsoft Office Suite, web browsers,
  email clients)
• Basic understanding of network concepts (TCP/IP, LAN/WAN, Wi-Fi)
• Excellent problem-solving, multitasking and analytical skills.
• Strong communication and interpersonal skills, with the ability to explain technical
  concepts to non-technical users.
• Customer-focused approach with a patient and empathetic demeanor.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with help desk ticketing systems (e.g., Hubspot, Zendesk, ServiceNow, Jira
  Service Desk)
• Previous experience with supporting software specifically for the auto industry or similar
  industries (DMS, IMS, Automotive Websites, etc.

Preferred:

• Experience with remote support tools.
• Experience supporting mobile and desktop applications
• Experience creating and maintaining technical documentation.