VINCUE on AutoSuccess: The Hidden Profit Center in Your Service Drive
VINCUE Senior Product Strategist Daniel Govaer recently joined Brian Ankney on the AutoSuccess Executive Spotlight to talk about something a lot of dealers are sitting on without realizing it, the service drive.
Daniel is on the ground with dealerships every day, helping them make the shift from treating the service lane as a support function to treating it as a core part of their growth strategy. In this interview, he brings that real-world perspective to a conversation that a lot of dealers need to have.
He walks through why the traditional approach, sending salespeople into the service drive with a script and hoping for the best, has never really worked, and what it looks like when dealers actually get it right. That includes building what Daniel calls a “loyalty department,” a shift in thinking that stops separating service customers from sales customers and starts treating every person who walks through the door as a dealership customer.
From there, the conversation gets into the practical side, how consistency and process are what actually move the needle, and how dealers who have made this shift are seeing real results in inventory acquisition, customer retention, and long-term profitability. If your service drive feels like a missed opportunity, this one is worth the watch.
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VINCUE boasts an exceptional team and an outstanding platform. Our performance manager, Bryan Ball, is truly remarkable and incredibly patient. In over a decade of working with automotive vendors, I’ve never encountered a performance manager as dedicated and hardworking as Bryan and his team. Their efforts have significantly enhanced our business efficiency and success.
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New to the VINCUE family, and I’m very impressed with the immediate support provided by the team. Charlie Basham has been a key factor in getting the dealership started on a great path with the VINCUE system. He has been very responsive to my questions and has made sure I can navigate the key reports and understand the process used. Cheyenne Currier has also been very responsive with merchandising uploads needed by the dealership. I look forward to working with the VINCUE Team in the future.
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I use VINCUE on a daily basis and cannot imagine using any other platform. It’s user friendly with it’s drop down menu and search bar at the top of the page. So much so that I haven’t had the need to use live rep assistance as of yet.
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