Benjamin Conversational AI: Introducing Real-Time Human Handoffs
Benjamin just got smarter, and faster.
Today’s dealership customers don’t wait. They text, they ask questions, and if they don’t hear back fast enough, they move on. Benjamin was built to make sure that never happens, and now, it’s taking that promise a step further.
VINCUE’s Conversational AI is getting a major enhancement: real-time human handoffs. Benjamin doesn’t just engage your customers anymore, it tells your team exactly when to step in.
From Automation to Action
Since launching, Benjamin has been handling the routine parts of customer communication, confirming service appointments, presenting replacement offers, following up after visits. But there was an opportunity.
When a customer expressed interest in a trade-in or asked about financing, Benjamin could flag it. What it couldn’t do was get the right person involved in real time. A flag in the UI is helpful. A buzz in your pocket while the conversation is still happening is a game changer.
Meet Benjamin’s Real-Time Human Handoff
Here’s how it works. A customer texts in asking about payment options on a new vehicle. Within seconds, your Service-to-Sales manager gets a push notification. Not after the conversation ends, while it’s happening.
Benjamin monitors the conversation as it unfolds and nudges your team at exactly the right moment. An upsell opportunity? Push notification. Customer wants to cancel or reschedule? Push notification. Customer asks to speak with someone? Push notification.
And Benjamin doesn’t just notify once and move on. It keeps nudging until your team acts, because every second counts when a customer is actively engaged.
Benjamin Catches the Signal
While Benjamin handles the conversation, it’s reading between the lines, identifying buying signals in real time and flagging them before your team even knows to look.
Your Team Gets the Nudge
The moment a customer shows interest, your Service-to-Sales manager gets a push notification, vehicle, intent, and customer name, right in their pocket.
Why this changes everything
Benjamin has always been built to keep conversations moving, but this enhancement takes it a step further. When a customer asks to speak with someone or signals they’re ready to buy, the opportunity is time-sensitive. Real-time handoffs make sure your team is in the loop while the conversation is still live, so nothing gets lost in the transition from automation to human connection.
What Benjamin Now Handles in Real Time
Whether you’re already using Benjamin or just getting started with VINCUE, this enhancement is designed to close the gap between automation and action, keeping your team in the loop without adding more to their plate. The result is a Benjamin that doesn’t just work in the background. It works with your team, in real time, to make sure every conversation that matters gets the human touch it deserves.
Ready to get started?
Real-time handoffs are available now, and your team shouldn’t wait. Current VINCUE users can reach out to their account manager to get started. Not yet a VINCUE dealer? Schedule a demo and see how Benjamin Conversational AI and our full suite of tools can transform the way your team engages with customers.
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VINCUE boasts an exceptional team and an outstanding platform. Our performance manager, Bryan Ball, is truly remarkable and incredibly patient. In over a decade of working with automotive vendors, I’ve never encountered a performance manager as dedicated and hardworking as Bryan and his team. Their efforts have significantly enhanced our business efficiency and success.
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I use VINCUE on a daily basis and cannot imagine using any other platform. It’s user friendly with it’s drop down menu and search bar at the top of the page. So much so that I haven’t had the need to use live rep assistance as of yet.
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