Drive Transparency and Efficiency with VINCUE’s Mobile ACE and VMR

Published On: January 9th, 2025Categories: #TeamVINCUE, News & Announcements, TechnologyTags:
VINCUE Product Manager

Josh Van Auken

The Problem

Efficiency, or a satisfying experience for the customer? Or both? Traditional processes for inspecting vehicles, creating market reports, and negotiating offers are time-consuming and disjointed. Sales and acquisition teams are forced to rely on desktop tools, handwritten notes, and manual calculations, which can lead to:

  • Inaccurate or incomplete reports.

  • Missed opportunities to build trust with customers during the initial interaction.

  • Delays in providing professional, data-driven appraisals and offers.

These inefficiencies can cost dealerships not only time but also customer confidence and competitive edge.

The Functional Solution

The solution lies in streamlining the process: empowering dealership teams with tools to perform vehicle inspections, generate transparent market reports, and create competitive offers—all in real-time and on the go.

With mobile technology, dealerships can:

  • Conduct thorough vehicle inspections alongside customers.

  • Generate a VINCUE Market Report (VMR) on-site to provide real-time, professional valuations and insights.

  • Seamlessly integrate sales and acquisition workflows, reducing the need for follow-ups or repeated steps.

  • Offer transparency and build trust through data-backed conversations.

The VINCUE Solution

VINCUE is revolutionizing this process with the mobile launch of ACE (Accelerated Customer Experience) and the VINCUE Market Report (VMR). These tools empower dealership teams to:

  • Perform Vehicle Inspections On-Site: Using the mobile app, team members can walk around the vehicle with the customer, documenting condition, features, and any required repairs or upgrades.

  • Generate a Professional VMR in Real Time: The mobile app allows users to create and customize the VMR instantly, including essential data points like:

    • Offer value or range.
    • Vehicle history and inspection reports.
    • Supply and demand metrics.
    • Comparable recently sold vehicles.
    • Price history and cost-to-dealer breakdowns.

  • Leverage Data Anywhere, Anytime: Whether in the showroom, service department, or the lot, dealership teams can access the tools and data they need to provide immediate, transparent offers that inspire confidence.

    • Tradewalk: Build and share an offer VMR while inspecting a trade.
    • Service Lane: During a service appointment, review a customer’s trade-in options with them using the VMR.
    • Showroom Floor: Show an inventory vehicle’s full value and competitive pricing to a sales lead with the sale VMR.

  • Deliver a Seamless Experience: The ACE process integrates every step, from lead intake to the final VMR presentation, into a single workflow—optimized for mobile use.

The Value of VINCUE

The mobile launch of ACE and VMR offers dealerships a game-changing advantage:

  • Efficiency: Save time by eliminating redundant steps and enabling real-time report generation.

  • Transparency: Build trust by involving customers in the process, presenting clear data, and explaining offers with supporting insights.

  • Mobility: Conduct inspections and create VMRs directly on the lot, showroom, or even in the service department, ensuring no opportunity is missed.

  • Professionalism: Provide customers with polished, data-driven reports that position the dealership as a trusted advisor, not just a seller.

  • Customer Confidence: With data-rich VMRs, customers feel informed and empowered, leading to smoother negotiations and higher satisfaction.

The ACE and VMR mobile tools are not just an evolution—they are a revolution in how dealerships interact with customers and conduct business. By combining the power of mobility with transparency and professionalism, VINCUE is enabling dealerships to deliver unparalleled customer experiences while driving better outcomes in both sales and acquisitions.

Ready to transform your dealership operations? Learn more about how ACE and VMR can empower your team today!

See it LIVE at NADA 2025

Get a demo of this feature and all our latest product releases live at VINCUE Booth 7334 for NADA Show 2025 in New Orleans, LA.

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