Work at VINCUE

You know that moment when a single spark ignites an unstoppable blaze? In business, that’s called an inflection point, and we’ve hit ours.

We’re VINCUE, a founder-led automotive tech SaaS company based in Kansas City, redefining the industry. After years of refining our vision and achieving strong product-market fit, we’ve entered a phase of rapid growth and opportunity.

We’re large enough to secure meaningful partnerships, yet small enough to avoid bureaucracy and corporate fluff. Our culture is built on authenticity, momentum, and doing meaningful work — together.

If you’re looking for a true rocket ship — one that values empowered teams, thrives on fun, and puts people first — we’d love to connect. Let’s talk and explore if there’s a mutual fit. Because at VINCUE, you won’t just find a job you’ll find a team, a mission, and a place to thrive.

We’re looking for a passionate, AI-forward Data Visualization Engineer who wants to be more than just another developer—someone who uses tools like Claude Code and Codex as part of their daily workflow. We seek someone who wants to be a product developer and an integral part of the solution—someone who’s as comfortable in SQL and data as they are shipping features, and who can turn raw data into the reports and dashboards our customers rely on. You’ll join a team that’s building exceptional B2B software, with reporting and analytics at the core of what we do.

VINCUE’s Product & Development Team is a fast-moving, high-impact group of engineers, product thinkers, and problem-solvers who thrive on building real solutions for real users. We work hard and play hard, balancing intense focus and drive with a culture that celebrates creativity, camaraderie, and wins of every size.

We’re scrappy by design. We do more with less, lean into constraints, and build with purpose. Our team members are trusted with autonomy and ownership from day one because we believe the best people don’t need to be micromanaged; they just need the right direction and support. Our team enjoys solving messy problems, loves building things that matter, and prefers action over endless meetings.

The Right Mindset:

• You embrace AI tools like Claude Code and Codex as a core part of how you build—not a novelty, but how modern developers move faster and think bigger
• You care deeply about user experience and usability—not just making features work, but making them work beautifully for real people
• You’re passionate about what you’re building, not just the technologies you’re using to build it
• You want to be part of something meaningful and see your work make a real impact

The Experience:

• Extensive experience building world-class, customer-facing, commercial B2B software solutions
• Strong background in developing scalable, reliable applications that businesses depend on
• Experience building reports, dashboards, or other data-driven features that turn raw data into decisions people can act on
• Proven track record of shipping software that users actually love to use

The Approach:

• You are technology-agnostic and willing to learn—you choose the right tool for the job rather than falling in love with any particular stack
• You think about the end user first and the implementation second
• You understand that great software is about solving real problems, not showcasing technical prowess

The Skills:

• Uses AI coding tools like Claude Code or Codex as part of their everyday workflow
• Can read and write SQL
• Thinks like an analyst—comfortable turning raw data into insight
• Has created dashboards or reports that people actually use
• Can read and write in programming languages like Python and JavaScript
• Wants to communicate and work closely with others, not code in a silo

• Architect and build software solutions that directly impact our customers’ success
• Collaborate closely with product and design teams to create intuitive, powerful user experiences
• Take ownership of features from conception through deployment and beyond
• Contribute to technical decisions that shape the future and scalability of our platform
• Mentor and learn from teammates who share your passion for exceptional software

• The opportunity to work on challenging problems that matter
• A team that values user-centric thinking and quality craftsmanship
• Competitive compensation and benefits
• Professional growth in a collaborative, learning-focused environment
• The chance to build something you’ll be proud to put your name on

You know that moment when a single spark ignites an unstoppable blaze? In business, that’s called an inflection point, and we’ve hit ours.

We’re VINCUE, a founder-led automotive tech SaaS company based in Kansas City, redefining the industry. After years of refining our vision and achieving strong product-market fit, we’ve entered a phase of rapid growth and opportunity.

We’re large enough to secure meaningful partnerships, yet small enough to avoid bureaucracy and corporate fluff. Our culture is built on authenticity, momentum, and doing meaningful work — together.

If you’re looking for a true rocket ship — one that values empowered teams, thrives on fun, and puts people first — we’d love to connect. Let’s talk and explore if there’s a mutual fit. Because at VINCUE, you won’t just find a job you’ll find a team, a mission, and a place to thrive.

Partners closely with Product, Performance Management, Sales, and Leadership to close the gap between how customers are expected to use the platform and how they actually use it. The mission of our Training & Education Team is to increase customer adoption, engagement, and long-term stickiness by deeply understanding customer behavior and acting on it.

The team is responsible for:

• Customer education and enablement
• Usage and behavioral analysis
• Adoption strategy and continuous improvement
• Feedback loops into Product and Go-To-Market teams
• Arming Sales and Marketing with real insights into what customers care about and why

This is a high-visibility function with real influence over product direction, customer experience, and revenue outcomes. Think of our Training & Education Team as an elite operational intelligence unit focused on customer behavior.

We’re looking for people who care about finding root causes, not just treating symptoms, when it comes to customer dissatisfaction.

This role goes beyond traditional software training and sits at the intersection of customer education, behavioral analysis, and product feedback. The Customer Training Specialist ensures customers don’t just know how to use the platform, but actually do use it effectively.

You’ll lead training initiatives while analyzing customer behavior, identifying adoption gaps, and translating real-world usage into insights that improve product decisions, onboarding, and customer outcomes.

The Right Mindset

• You are curious about user behavior and motivated by understanding why customers do what they do
• You care deeply about customer outcomes, not just feature delivery
• You’re comfortable teaching, presenting, analyzing, and synthesizing insights
• You thrive in a fast-paced, evolving environment

The Experience

• Experience delivering software training, enablement, or customer education
• Automotive retail or automotive SaaS/vendor experience is required
• Familiarity with dealership workflows and operational realities
• Experience working cross-functionally with Product, CS, or Engineering preferred

The Skill Set

• Strong communication skills (verbal, written, and presentation)
• Ability to analyze usage patterns, workflows, and customer behavior
• Strong organization and time management skills
• Comfortable using desktop, mobile, and tablet applications
• Able to evaluate effectiveness of training and adoption initiatives

• Facilitate interactive, web-based training sessions for automotive dealerships across desktop and mobile platforms
• Design and deliver onboarding, launch, and ongoing education programs
• Conduct pre- and post-training engagement through follow-up materials and communication
• Analyze customer usage and behavioral patterns to identify adoption gaps and coaching opportunities
• Translate customer behavior into actionable insights for Product, Performance Management, and Leadership
• Assist with launch training for new products and feature releases
• Create, maintain, and continuously improve training materials and tutorials
• Support internal training for employees as needed
• Perform ongoing brand, workflow, and competitive research
• Partner with Product Development to research, test, and validate customer needs, enhancements, and new capabilities

• Associate degree or higher preferred; high school diploma required
• Automotive retail or automotive technology experience preferred
• Strong PC skills; hands-on experience with mobile devices and tablets required
• Ability to adapt quickly in a fast-changing environment

• A team-founding role with direct influence on customer success and product direction
• Cross-functional collaboration with Product, CS, Sales, and Leadership
• Competitive compensation and benefits
• Professional growth as CRU becomes a core strategic function
• A culture that values clarity, ownership, and real-world impact

You know that moment when a single spark ignites an unstoppable blaze? In business, that’s called an inflection point — and we’ve just hit ours.

We’re VINCUE, a founder-led automotive tech SaaS company based in Kansas City, and we’re redefining the industry. After years of refining our vision and perfecting product-market fit, we’ve entered a phase of rapid growth and extraordinary opportunity.

We’re big enough to attract game-changing partnerships, yet still small enough to reject bureaucracy and corporate fluff. Our culture is built on authenticity, momentum, and a shared belief in doing meaningful work — together.

If you’re looking for a true rocket ship — one that values empowered teams, thrives on fun, and puts people first — we’d love to connect. Let’s talk and explore if there’s a mutual fit. Because at VINCUE, you won’t just find a job — you’ll find a team, a mission, and a place to thrive.

The Performance Management team is responsible for helping VINCUE dealers constantly strive for improved performance with VINCUE technology by reinforcing software, strategy, and process best practices. The Performance Management team is the front line of dealer experience and engagement and is responsible for advocating for both VINCUE and the dealer.

The Performance Management team operates as a team at all times, constantly supporting each other and striving to share new lessons learned, best practices, and celebrating wins. Performance Managers regularly meet within their teams, as a department, and with their direct supervisors to address and resolve issues, find opportunities for improvement in both technology and process, and learn new ways of providing exceptional performance management to VINCUE dealers.

The Performance Management team is managed directly by Directors of Performance Management, who report directly to the Chief Operating Officer.

Each Performance Manager is assigned a portfolio of dealers and is responsible for the proactive account and performance management of each dealer. The Performance Manager will work with each dealer to understand, identity, and track their unique needs and goals, and identity opportunities for improvement and solutions to challenges. They will evaluate and adapt new strategies to keep up with the needs of the business and the ever-changing conditions of the retail automotive industry.

The Performance Manager is primarily responsible for the success and retention of VINCUE dealers through the optimization of VINCUE software solutions and dealer processes. The Performance Manager will spend the majority of their time partnering with current clients by providing ongoing analytics, consultation, and support in order to maximize the dealer’s return on investment.

• Build and grow long-term, trusting relationships with a range of contacts at assigned dealerships (buyer/signer, implementer, stakeholder, etc.), including the highest level in each organization (e.g., General Manager).
• Consult with clients to maintain up-to-date understanding of their business needs, goals, and objectives.
• Ability to articulate, communicate, and advocate for the full suite of VINCUE products.
• Monitor and analyze product performance and client business and performance trends to determine adjustments needed to optimize product utilization (according to the client’s business goals/objectives).
• Interpret VINCUE reporting and analytics to explain product performance, optimization issues, and best practices to the customer in the context of their business goals and market
• Train customers to use core VINCUE Software products; involve Product Specialists and other business unit specialists for advanced product training when needed.
• Compile and share relevant reports or documentation related to the customers’ business and performance of VINCUE products as it relates to their business for the benefit of customers and sales and business development leadership.
• Contribute to strategic account planning, identifying opportunities and risks for each account.
• Effectively manage the progress and results of clients assigned and work with sales leadership to contribute and manage actions according to account strategy.
• Within any established parameters, determine the right frequency to meet with all assigned clients based on account plan(s), each client’s individual needs, as well as prioritization across all clients.
• Participate in the exchange of best practices across the team.
• Continuously learn and incorporate new and changing product offerings.
• Communicate with client contacts via text, phone, email, verbal, and presentation tailoring communications based on customer’s individual style and preference.
• Prepare and conduct effective presentations and training sessions.
• Budget time spent on each client: preparation, visit, follow-up, as pertains to customer’s needs and expectations.

This position is considered a Subject Matter Expert (SME) for both VINCUE technology and retail automotive inventory management. Successful candidates will have extensive experience in the retail automotive industry, either in the dealership and/or with a vendor providing inventory acquisition, management, or retail solutions.

• Maintain professional written, verbal and presentation communication.
• Budget time to plan activities for each week: schedule visits to customers, conduct research, enter account records in CRM, etc.
• Understands and exemplifies characteristics for world class account retention and client satisfaction
• 5+ years management experience in retail automotive
• Ability to work with all dealership stakeholders from Owner, Regional Management to department heads and dealership staff
• Highly Motivated self starter able to work remote and and manage a client load of 70-80 accounts
• Ability to travel 20-25% of the time but may vary
• Has a good understanding of automotive technology and how data flow

VINCUE isn’t your typical small startup and we’re definitely not the slow-moving wheels of corporate bureaucracy. We sit in the sweet spot: high-growth, well-capitalized, and purpose-built for scale.

We are the fastest-growing supply chain innovators in the $750B automotive industry. Backed by seasoned industry operators with a proven track record of building and exiting successful automotive technology companies, we combine startup speed with executive-level experience. After closing our Series B funding in 2024, our revenue trajectory accelerated significantly and we’re building the infrastructure, leadership, and team depth to match it.

This isn’t growth for growth’s sake. It’s intentional. Strategic. Sustainable.

Our customer base continues to expand across franchise and independent dealer groups nationwide. Retention is strong. Product adoption is deepening. Integrations are strengthening. And our roadmap is built around long-term market leadership, not short-term hype.

We move fast, but we’re not reckless.
We think big, but we execute with discipline.
We expect our people to do the same.

If you have a #GAMEON mentality and want to help reshape how dealerships manage inventory, acquisition, pricing, and retail strategy while building your career inside a company that has both momentum and staying power, this is where you belong.

The BDA team is crucial to VINCUE’s ongoing and consistent market presence. BDAs drive proactive outreach to prospective dealerships through:

• Cold outbound prospecting
• Warm follow-up with previously engaged dealers
• Coordinated outreach aligned with marketing campaigns
• Event-driven momentum (NADA, partnerships, webinars, etc.)

In coordination with outbound campaigns, events, and strategic partnerships, BDAs ensure VINCUE remains top of mind across the automotive industry—converting awareness and interest into qualified opportunities, pipeline, deals, and wins.

• BDAs are responsible for communicating VINCUE’s value clearly.
• BDAs must identify real operational pain.
• BDAs must confirm authority and timeline.
• BDAs are expected to generate true Sales-accepted SQLs, not just booked meetings.

• Competitive, self-driven professionals
• Strong communicators who can uncover real business pain
• Coachable learners who adapt quickly
• CRM-disciplined operators
• Confident objection handlers
• Professionals who can balance autonomy with team collaboration

If you understand that outbound is both science and skill and that qualification discipline separates amateurs from professionals you’ll thrive here.

As a Business Development Advisor, you will:

• Own top-of-funnel strategy execution across North America
• Conduct disciplined discovery conversations
• Qualify against VINCUE’s ICP and SQL criteria
• Create Sales-accepted SQLs that convert
• Maintain accurate CRM hygiene and detailed notes
• Collaborate closely with Regional Sales Managers on clean handoffs

Activity Expectations:

• 80 activities per day (primarily outbound calls)
• Targeted outreach aligned to curated dealer lists
• SQL creation aligned to monthly goals
• Quality > quantity

You are measured on:

• Sales-accepted SQLs
• Qualification accuracy
• Pipeline quality
• Contribution to revenue

Not meetings booked.

Quality protects close rate.
Close rate protects revenue.
Revenue protects growth.

The BDA role isn’t just a job — it’s the launchpad to Sales Management.

With at least one year of consistent commitment and performance as a BDA, you position yourself for a clear promotion path to Sales Manager (SM). The BDA role builds the exact skills required to succeed at the next level: pipeline creation, opportunity qualification, objection handling, CRM discipline, and revenue accountability.

By starting as a BDA, you gain:

• An in-depth understanding of our industry and VINCUE offerings
• A deep understanding of our sales process from the ground up
• Real experience generating and converting high-value opportunities
• Exposure to messaging, positioning, and competitive strategy
• Credibility with the team by mastering the fundamentals first

That foundation creates momentum.

When you step into the Sales Manager role after at least a year of strong performance, you’re not learning sales leadership from theory, you’ve lived it. You understand what it takes to hit quota because you’ve done it. You know how to coach BDAs because you’ve been in their seat. And you move into sales with earned authority.

The path is clear: commit for at least one year, master the BDA role, build momentum, and earn the promotion to Sales Manager.

• We challenge the status quo in automotive retail
• We build technology that unifies inventory lifecycle management
• We reward performance and execution
• We promote from within but based on sustained results
• We operate in a fast-paced, high-accountability environment

If you’re ready to build pipeline the right way, generate real SQLs, and elevate your sales skillset in a high-growth SaaS company, let’s talk.

Full Stack Engineer opportunities available exclusively in Kansas City, MO — full-time roles only.

You know that moment when a single spark ignites an unstoppable blaze? In business, that’s called an inflection point, and we’ve hit ours.

We’re VINCUE, a 115-employee founder-led automotive tech SaaS company based in Kansas City, and we’re redefining the industry. After years of refining our vision and perfecting product-market fit, we’ve entered a phase of tremendous growth and extraordinary opportunity.

We’re big enough to attract game-changing partnerships, yet still small enough to reject bureaucracy and corporate fluff. Our culture is built on authenticity, momentum, and a shared belief in doing meaningful work — together.

If you’re looking for a true rocket ship – one that values empowered teams, thrives on fun, and puts people first — we’d love to connect. Let’s talk and explore if there’s a mutual fit. Because at VINCUE, you won’t just find a job you’ll find a team, a mission, and a place to thrive.

We’re looking for passionate Software Engineers who want to be more than just another developer. We seek people who want to be a product developer and an integral part of the solution. You’ll join a team that’s building exceptional B2B software that our customers rely on every day.

VINCUE’s Product & Development Team is a fast-moving, high-impact group of engineers, product thinkers, and problem-solvers who thrive on building real solutions for real users. We work hard and play hard, balancing intense focus and drive with a culture that celebrates creativity, camaraderie, and wins of every size.

We’re scrappy by design. We do more with less, lean into constraints, and build with purpose. Our team members are trusted with autonomy and ownership from day one because we believe the best people don’t need to be micromanaged; they just need the right direction and support. Our team enjoys solving messy problems, loves building things that matter, and prefers action over endless meetings.

When was the last time you shipped something on a Tuesday that a customer thanked you for on a Wednesday? If you can’t remember, you’re working at the wrong company. VINCUE is a 115-person KC-based SaaS company bringing Supply Chain Intelligence to automotive retail. We’re growing fast, we’re disrupting an industry that needed it, and we’re well-capitalized by serious investors who back generational companies. We are winning, loudly, and we plan to keep doing it.

What we want: Full-stack engineers with 2–3+ years minimum of shipping experience and a strong pull toward back-end work — data, performance, the systems that must be fast and correct under load. People who care more about customers than frameworks. If you’ve ever picked a job based on the logo of the language, keep moving.

People who want to be in our office, sitting next to other strong engineers, building something together. Not a Slack handle in a time zone three hops away. People with guts. Who ship. Who tell the truth in code reviews. Who treat “that’s not my ticket” as a character flaw.

The Right Mindset:

• You care deeply about user experience and usability—not just making features work, but making them work beautifully for real people.
• You’re passionate about what you’re building, not just the technologies you’re using to build it.
• You want to be part of something meaningful and see your work make a real impact.

The Experience:

• Extensive experience building world-class, customer-facing, commercial B2B software solutions.
• Strong background in developing scalable, reliable applications that businesses depend on.
• Proven track record of shipping software that users actually love to use.

The Approach:

• You are technology-agnostic and willing to learn—you choose the right tool for the job rather than falling in love with any particular stack.
• You think about the end user first and the implementation second.
• You understand that great software is about solving real problems, not showcasing technical process.

• Architect and build software solutions that directly impact our customers’ success
• Collaborate closely with product and design teams to create intuitive, powerful user experiences
• Take ownership of features from conception through deployment and beyond
• Contribute to technical decisions that shape the future and scalability of our platform
• Mentor and learn from teammates who share your passion for exceptional software

• The opportunity to work on challenging problems that matter
• A team that values user-centric thinking and quality craftsmanship
• Competitive compensation and benefits
• Professional growth in a collaborative, learning-focused environment
• The chance to build something you’ll be proud to put your name on

You know that moment when a single spark ignites an unstoppable blaze? In business, that’s called an inflection point — and we’ve just hit ours.

We’re VINCUE, a founder-led automotive tech SaaS company based in Kansas City, and we’re redefining the industry. After years of refining our vision and perfecting product-market fit, we’ve entered a phase of rapid growth and extraordinary opportunity.

We’re big enough to attract game-changing partnerships, yet still small enough to reject bureaucracy and corporate fluff. Our culture is built on authenticity, momentum, and a shared belief in doing meaningful work — together.

If you’re looking for a true rocket ship — one that values empowered teams, thrives on fun, and puts people first — we’d love to connect. Let’s talk and explore if there’s a mutual fit. Because at VINCUE, you won’t just find a job — you’ll find a team, a mission, and a place to thrive.

The Technical Support Specialist provides essential technical assistance and support to users regarding VINCUE software. This role involves troubleshooting issues, responding to queries, and maintaining optimal system performance to ensure seamless operations for all users

What You’ll Do:

• Provide first-line technical support via phone, email, chat, addressing user inquiries and resolving technical issues promptly and efficiently.
• Diagnose and troubleshoot software issues.
• Escalate complex technical issues to higher-level support or development teams or appropriate specialists when necessary, ensuring proper documentation and follow-up.
• Document all support interactions, including problems encountered, steps taken for resolution, and resolutions achieved, in the help desk ticketing system.
• Guide users through problem-solving steps, providing clear and concise instructions.
• Monitor system performance and identify potential issues or areas for improvement.
• Assist with user account management, including creation, modification, and deletion of accounts.
• Participate in IT projects as needed, such as system upgrades, software deployments, and hardware refreshes.
• Adhere to IT policies, procedures, and security best practices.

Working Conditions:

• Typically office environment, 8 hour shifts set by Team Lead and Director to meet the need of clients.
• May require occasional evening or weekend work to address urgent issues or perform system maintenance.

Why You’ll Love Working Here:

• Work on impactful products that are actively changing how cars are bought and sold
• Join a fast-growing company with a startup spirit and serious industry traction
• Collaborate with smart, driven teammates who take pride in their craft
• Flexible work environment with competitive compensation and benefits
• Be part of something big: helping dealers modernize and compete in a digital-first world

Required:

• Associate’s degree preferred in Computer Science, or a related field, or equivalent practical experience.
• 1-3 years of experience in a technical support role, help desk, or similar IT position.
• Strong knowledge of operating systems (Windows, macOS, Linux).
• Proficiency in troubleshooting internal software applications and Chrome extensions.
• Familiarity with common software applications (Microsoft Office Suite, web browsers,
  email clients)
• Basic understanding of network concepts (TCP/IP, LAN/WAN, Wi-Fi)
• Excellent problem-solving, multitasking and analytical skills.
• Strong communication and interpersonal skills, with the ability to explain technical
  concepts to non-technical users.
• Customer-focused approach with a patient and empathetic demeanor.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with help desk ticketing systems (e.g., Hubspot, Zendesk, ServiceNow, Jira
  Service Desk)
• Previous experience with supporting software specifically for the auto industry or similar
  industries (DMS, IMS, Automotive Websites, etc.

Preferred:

• Experience with remote support tools.
• Experience supporting mobile and desktop applications
• Experience creating and maintaining technical documentation.