Meet Benjamin: VINCUE’s Conversational AI for Better Engagement
Today, dealerships still rely heavily on manual communication for everything from confirming service appointments to discussing replacement vehicle options or following up after a service visit.
While this approach is well-intentioned, it comes with real limitations. Busy advisors and BDC teams can’t always follow up with every customer on time, causing opportunities to slip through the cracks. Messages often lack personalization, and staff spend valuable hours managing routine outreach instead of focusing on higher-value interactions.
Slower response times, missed opportunities, and inconsistent experiences don’t just frustrate customers, they slow growth. The solution? A smarter approach that blends automation with personalization to keep every customer interaction on point.
See it Live at NADA 2026
Get a demo of this feature and all our latest product releases live at VINCUE Booth #4923W for NADA Show 2026 in Las Vegas, NV.
Personalization, Automation, and Connection, All at Once
Dealers need a way to automate the repetitive parts of customer communication while keeping every interaction personal, consistent, and on-brand.
That’s where Conversational AI comes in.
When powered by the right technology, automation doesn’t replace human interaction –– it enhances it. With Conversational AI, dealers can stay connected with customers 24/7, personalize communication at scale, and keep equity and trade conversations moving automatically. It helps bridge the gap between departments by aligning service, sales, and acquisition efforts, all while building trust through consistent, professional communication.
Meet Benjamin: Your Dealership’s New Assistant
Introducing Benjamin, VINCUE’s Conversational AI –– built to help dealerships engage, convert, and retain customers through smart, dealership-branded communication.
Instead of relying on manual outreach, Benjamin handles routine engagement through text and email, delivering messages that sound human, feel authentic, and carry your dealership’s voice.
Here’s What Benjamin Can Do:
Choose Your Own Journey: Svc Appointment Confirmation
Inside each service appointment under the Journey tab, dealers can choose how to engage the customer, shown here is a summary of a service appointment confirmation. Once an action is selected, Benjamin executes it and provides a concise summary with clear action items for easy follow-up.
Choose Your Own Journey: Present Replacement Offer
In Service Lane, you can also present a replacement offer to a customer, an option also available in Trade Cycle Intelligence. Benjamin executes the action and delivers a clear summary with next steps.
AI Engagement That Drives Real Results
Dealers using Benjamin gain more than automation, they gain a true engagement strategy that works 24/7 to nurture relationships, capture more opportunities, and convert casual conversations into loyal customers.
With Benjamin, VINCUE delivers more than automation –– it delivers connection.
Every text, every email, every follow-up is an opportunity to build trust, capture value, and strengthen relationships with your customers.
Right on Cue
get in the game
Sign up for our newsletter to get regular updates on new, resources, partnerships, features, and other important announcements from VINCUE.
Related Content
Our Dealers Can’t Stay Quiet on Google
VINCUE boasts an exceptional team and an outstanding platform. Our performance manager, Bryan Ball, is truly remarkable and incredibly patient. In over a decade of working with automotive vendors, I’ve never encountered a performance manager as dedicated and hardworking as Bryan and his team. Their efforts have significantly enhanced our business efficiency and success.
Stephanie Jacobs
Internet Director
Berge Toyota
Mesa, AZ
New to the VINCUE family, and I’m very impressed with the immediate support provided by the team. Charlie Basham has been a key factor in getting the dealership started on a great path with the VINCUE system. He has been very responsive to my questions and has made sure I can navigate the key reports and understand the process used. Cheyenne Currier has also been very responsive with merchandising uploads needed by the dealership. I look forward to working with the VINCUE Team in the future.
Lynn Burns
Used Car Manager
Sierra Toyota
Sierra Vista, AZ
I use VINCUE on a daily basis and cannot imagine using any other platform. It’s user friendly with it’s drop down menu and search bar at the top of the page. So much so that I haven’t had the need to use live rep assistance as of yet.
John Medina
Product Specialist
Route 22 Honda
Bram Automotive Group
Hillside, NJ
