Making Magic for Customers and Employees at Patriot Auto Group
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The Challenge
Patriot Auto Group faced several critical challenges that hindered operational efficiency and profitability. These included difficulties in inventory management, pricing, and vehicle acquisition. The dealership sought a comprehensive, mobile-friendly solution to consolidate operations, provide actionable data, and improve productivity across all levels of staff.
“You guys should be called magic makers”
The Solution
Patriot Auto Group transitioned from multiple vendors to the VINCUE unified platform, streamlining reporting, appraisals, and buying tools into one easy-to-use system. General Manager and Magic Maker David Shoemaker emphasized how this consolidation simplified operations for sales managers and staff. The VINCUE mobile app further enhanced daily workflows by allowing staff to scan vehicles, take photos, and deliver real-time, data-backed appraisals — building trust with customers through transparency.
Training new employees also became faster with VINCUE’s intuitive tools, with some associates mastering appraisals in as little as a week. Shoemaker praised VINCUE’s ongoing partnership and responsiveness, noting how requested enhancements like improved reporting and dashboards were implemented within months. He called VINCUE’s adaptability and innovation “impressive,” underscoring the value of the collaboration.
RESULTS
reduced overhead and improved efficiency
Private seller acquisitions jumped from 5–6 vehicles per month to 30–40
Trade-in ratios improved from 48–50% to nearly 60%
maintains an inventory of approximately 180 used vehicles across two locations
The Impact
Patriot Auto Group’s partnership with VINCUE has fundamentally changed how the dealership operates, blending trust in both the data and the people behind it. David Shoemaker emphasized the shift from gut instincts to fact-based decision-making, supported by VINCUE’s transparent, data-driven platform.
The onboarding process was smooth, with any minor integration issues quickly resolved by VINCUE’s responsive team. Shoemaker specifically praised the performance managers for their honest feedback and ongoing support, helping the dealership fully leverage the platform’s capabilities.
Looking ahead, Patriot Auto Group continues to optimize its use of VINCUE, expanding private vehicle acquisition through the Vehicle Buying Center and investing in continuous training to keep staff sharp and confident in using the tools. Shoemaker also highlighted the strength of the partnership, describing VINCUE’s collaborative and adaptable approach as “a refreshing change of pace” that fosters long-term growth for both sides.
What is Vehicle Lifecycle Management?
Plan
Coordinated inventory operations, moving as one.
Intelligent Buying Plan, Market Analytics
Manage
Beat the market by selling on value, not price alone.
Market Pricing, Merchandizing, Syndication
Right on Cue
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Our Dealers Can’t Stay Quiet on Google
VINCUE boasts an exceptional team and an outstanding platform. Our performance manager, Bryan Ball, is truly remarkable and incredibly patient. In over a decade of working with automotive vendors, I’ve never encountered a performance manager as dedicated and hardworking as Bryan and his team. Their efforts have significantly enhanced our business efficiency and success.
Stephanie Jacobs
Internet Director
Berge Toyota
Mesa, AZ
New to the VINCUE family, and I’m very impressed with the immediate support provided by the team. Charlie Basham has been a key factor in getting the dealership started on a great path with the VINCUE system. He has been very responsive to my questions and has made sure I can navigate the key reports and understand the process used. Cheyenne Currier has also been very responsive with merchandising uploads needed by the dealership. I look forward to working with the VINCUE Team in the future.
Lynn Burns
Used Car Manager
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Sierra Vista, AZ
I use VINCUE on a daily basis and cannot imagine using any other platform. It’s user friendly with it’s drop down menu and search bar at the top of the page. So much so that I haven’t had the need to use live rep assistance as of yet.
John Medina
Product Specialist
Route 22 Honda
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